Customer Relationship Executives - Trivandrum, Calicut

Fabindia; Thondayad, Thiruvananthapuram; On-site; INR 180,000 - 300,000; Full time

Job summary

Fabindia in Kerala is seeking a store role focused on customer interaction to drive category targets and add-on sales. You will assist the store incharge with promotions, visual display, inventory, and MIS updates, while delivering proactive service and maintaining shop floor cleanliness.

Strong communication and product knowledge with B2B awareness are valued. This role emphasizes customer care and retail excellence at Fabindia.

Qualifications

• Experience in customer service and retail sales.
• Ability to add-on sales and increase value.
• Assist in planning promotions and providing proactive service.
• Maintain visual displays and shop floor cleanliness.
• Receive and verify consignments, track inventory.
• Maintain daily MIS updates.
• Knowledge of B2B operations.
• Good communication and customer service skills.

Responsibilities

• Category and store target achievement by customer interaction.
• Add-on sale and value increase.
• Assist in planning sales promotions and proactive customer service.
• Assist in maintaining visual displays on the shop floor.
• Ensure cleanliness at shop floor and shelves.
• Receiving and verifying consignments.
• Control inventory loss and damages.
• Track merchandise movement and customer orders; keep track of daily sales.
• Assist in updating the monthly MIS.
• Product knowledge and knowledge of B2B.
• Adequate understanding of Visual Merchandising.
• Inventory management.
• Good communication and customer service skills.

Skills

Customer service

Communication skills

Visual merchandising

Inventory management

Sales promotion planning

Product knowledge

B2B knowledge

Job description

Role & responsibilities

• Category and store target achievement by Customer Interaction
• Add-on sale and value increase
• Assist the Store Incharge in planning Sales Promotions and providing pro-active Customer Service
• Assist the Store Incharge in maintaining Visual display at the shop floor
• Ensure cleanliness at the shop floor as well as on the shelves at all times
• Receiving & verifying consignments
• Control inventory loss and damages
• Track merchandise movement and customer requirements and orders Keeping track of daily sales
• Assist the Store Incharge in updating the monthly MIS
• Product Knowledge
• Knowledge of B2B
• Adequate understanding of Visual Merchandising
• Inventory Management
• Good Communication & Customer Service skills.

Preferred candidate profile

Positive attitude, Personal Grooming and Openness to learn, Show Punctuality and proactiveness.