Customer Relationship Executive - English and Hindi - Software Product

Guga It Services; Coimbatore District; On-site; INR 240,000 - 420,000; Full time

Job summary

GUGA IT Services in Coimbatore invites a Customer Relations Executive to engage with Indian business customers, deliver product demos, and ensure a smooth onboarding experience. Freshers welcome; 0–5 years experience, strong English/Hindi required, daytime shift, office-based.

You will build rapport, explain SaaS features clearly, and handle objections with a positive approach while using CRM tools and maintaining records. Growth opportunities in a startup environment.

Qualifications

• Well-spoken and confident personality.
• Fluency in Hindi and English is mandatory.
• Strong spoken and written English communication.
• Comfortable talking to customers over phone and online.
• Ability to handle rejection with motivation.
• Fast learner with good computer skills.
• Customer-first mindset with problem-solving attitude.

Responsibilities

• Make outbound calls, send WhatsApp and email communications to reach our clients and convince them to use our software.
• Conduct online product demos for business customers across India.
• Engage customers confidently via phone calls and virtual meetings.
• Clearly explain product features, benefits, and use cases.
• Handle rejections and objections with a positive, professional approach.
• Actively follow up with customers to ensure smooth onboarding and satisfaction.
• Maintain accurate records of interactions and progress.
• Work efficiently on computers and CRM/software tools.

Skills

English fluency

Hindi fluency

Extroverted communication

Phone/online meetings

Fast learner

Customer-first mindset

Computer skills

Job description

Customer Relations Executive - Software Product (Day Shift)

Location: Saravanampatti, Coimbatore (work from office)

Experience: 0-5 years (Freshers with excellent communication skills are welcome)

Employment Type: Full-time

Employer: GUGA IT Services

Leads: Indian customers. Businesses. Leads we provide.

Job Overview

Customer Engagement & Product Demo Executive

Are you a confident communicator fluent in English and Hindi who loves talking to people and explaining products? Do you enjoy engaging conversations, demos, and helping customers get real value from software? If yes wed love to meet you!

Role Overview

You will be the face of our software, interacting with business customers across India. Your role is to understand customer needs, give engaging online demos, handle objections confidently, and ensure customers have a great experience with our product.

Key responsibilities

• Make outbound calls, send whatsapp and email communications to reach our clients and convince them to use our software
• Conduct online product demos for business customers across India
• Engage customers confidently via phone calls and virtual meetings
• Clearly explain product features, benefits, and use cases
• Handle rejections and objections with a positive, professional approach
• Actively follow up with customers to ensure smooth onboarding and satisfaction
• Maintain accurate records of interactions and progress
• Work efficiently on computers and CRM/software tools

Skills & Requirements

1. Well-spoken, extroverted, and confident personality

2. Fluency in Hindi and English (mandatory)

3. Strong spoken and written English communication

4. Comfortable speaking to customers over phone and online platforms

5. Ability to handle rejection without losing motivation

6. Fast learner with good computer skills

7. Customer-first mindset with a problem-solving attitude

Who Can Apply

1. Freshers eager to build a career

2. Professionals with up to 5 years of experience

3. Candidates looking for a stable, growth-oriented office role

4. Willing to work in a startup environment. Excellent learning opportunities.

Work schedule

• 9:00 AM 6:00 PM
• Alternate Saturdays working
• Sundays off
• Work from office

Why join us

• Direct interaction with business clients across India
• Opportunity to grow in customer success, and product expertise
• Supportive team environment with real learning exposure
• Build strong communication and professional skills early in your career

What We Offer:

• Fixed salary + Incentives
• Excellent opportunity to learn about Software As A Service (SAAS) business
• Growth opportunities in a SaaS / B2B environment.
• Opportunity to work with a young team.
• Friendly and performance-driven culture.
• Standard working hours