Customer Relationship Executive (CRE)

JLL; Bengaluru; On-site; INR 300,000 - 480,000; Full time

Job summary

JLL is hiring a Community Executive for our Bengaluru, KA site. You will greet visitors, manage registrations, direct guests, and provide information on services and policies. You will support administrative tasks, coordinate with Hospitality, and ensure a tidy, welcoming front desk.

Strong communication and organizational skills are essential. Minimum high school diploma with 2–3 years of relevant experience; MS Office proficiency and a professional demeanor are required.

Qualifications

• High school diploma or equivalent.
• Proven experience as Front Desk Executive, Receptionist, or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using office equipment (phone systems, printers, etc.).
• Familiarity with MS Office applications (Word, Excel, Outlook).
• Polite, professional, and customer-focused demeanor.
• Ability to maintain composure under pressure and handle difficult situations with poise.
• Punctual and dependable with a strong sense of responsibility.
• Strong attention to detail and accuracy in handling data and documents.

Responsibilities

• Greet visitors, tenants, and employees with a friendly and professional demeanor.
• Provide a warm and welcoming environment, making tenants and visitors feel comfortable and valued.
• Greet visitors, assist them with registration/way finding and notify staff of arrivals.
• Provide accurate information about services, products, and policies; assist general queries.
• Assist with administrative tasks and coordinate with Hospitality for asset upkeep and events.
• Handle incoming and outgoing mail and packages; monitor front desk cleanliness and report issues.
• Communicate effectively with colleagues and management regarding updates.
• Handle complaints diplomatically and escalate when necessary.
• Prepare reports and maintain documentation; report to the Property Manager.

Skills

Communication skills

Interpersonal skills

Organizational skills

MS Office

Education

High school diploma or equivalent

Degree / Diploma in relevant field

Tools

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Community Executive

Business: Property and Asset Management, Bangalore

What this job involves

• High school diploma or equivalent qualification. Additional relevant certifications are a plus.
• Proven experience as a Front Desk Executive, Receptionist, or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using office equipment (e.g., phone systems, printers, etc.).
• Familiarity with MS Office applications (Word, Excel, Outlook).
• Polite, professional, and customer-focused demeanour.
• Ability to maintain composure under pressure and handle challenging situations with poise.
• Punctual and dependable with a strong sense of responsibility.
• Strong attention to detail and accuracy in handling data and documents.

Reception and Welcoming :

Greet visitors, tenants, and employees with a friendly and professional demeanor. Provide a warm and welcoming environment, making tenants and visitors feel comfortable and valued.

Visitor Management :

Greet visitors, assist them with registration/way finding as Notify relevant staff of visitor arrivals and handle security protocols.

Information Dissemination :

Provide accurate and up-to-date information about the organization's services, products, and policies. Assist visitors with general queries and direct them to the relevant resources.

Administrative Support :

Assist in various administrative tasks such as coordinating with the Hospitality team for upkeep of the asset and events, as required Handle incoming and outgoing mail and packages.

Facilities Management :

Monitor and maintain the cleanliness and organization of the front desk area. Report any maintenance or security issues promptly.

Communication :

Communicate effectively with colleagues and management regarding any relevant issues or updates.

Problem-Solving:

Handle complaints or difficult situations with diplomacy and tact. Escalate issues to the appropriate department when necessary.

Reporting:

You will be reporting to the Property Manager.

Sound like you? Here is what we're looking for:

Being Analytical and Meticulous

You must pay attention to detail and have excellent accounting and financial management knowledge and skills. Possess the ability to collate information into the system and maintain it in the record books.

Qualifications

You will have a Degree / Diploma with relevant educational background in with min 2-3 years of work experience.

Location:

On-site - Bengaluru, KA

Scheduled Weekly Hours:

48

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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