Customer Relationship Executive (CRE)

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 320,000 - 520,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay & benefits

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a capable Front Desk Executive to ensure smooth front office operations and exceptional customer service. You will greet visitors, manage registrations, and provide accurate information about services while coordinating with the Hospitality team for asset upkeep.

The role requires a high school diploma, excellent communication, and strong organizational skills.

Qualifications

• High school diploma or equivalent.
• Certifications are a plus.
• Proven experience as Front Desk Executive, Receptionist, or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using office equipment (e.g., phone systems, printers).
• Familiarity with MS Office applications (Word, Excel, Outlook).
• Polite, professional, and customer-focused demeanor.
• Ability to maintain composure under pressure and handle challenging situations with poise.
• Punctual and dependable with a strong sense of responsibility.
• Strong attention to detail and accuracy in handling data and documents.

Responsibilities

• Greet visitors, tenants, and employees with a friendly and professional demeanor.
• Provide a warm and welcoming environment, making tenants and visitors feel comfortable and valued.
• Greet visitors, assist with registration/way finding and notify staff of arrivals; handle security protocols.
• Provide accurate information about the organization’s services, products and policies.
• Assist visitors with queries and direct them to relevant resources.
• Support administrative tasks such as coordinating with Hospitality for asset upkeep and events; handle mail and packages.
• Monitor and maintain cleanliness and organization of the front desk area; report maintenance or security issues.
• Communicate effectively with colleagues and management regarding updates.
• Handle complaints or difficult situations with diplomacy; escalate when necessary.
• Report to the Property Manager.

Skills

Communication

Organization

Office equipment

MS Office

Customer service

Attention to detail

Punctuality

Professionalism

Education

High school diploma or equivalent

Relevant certifications

Tools

MS Office (Word, Excel, Outlook)

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position: Community Executive Business: Property and Asset Management, Bangalore

What this job involves

Your primary responsibility will be to ensure smooth front office operations while providing exceptional customer service.

• High school diploma or equivalent qualification.
• Additional relevant certifications are a plus.
• Proven experience as a Front Desk Executive, Receptionist, or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using office equipment (e.g., phone systems, printers, etc.).
• Familiarity with MS Office applications (Word, Excel, Outlook).
• Polite, professional, and customer-focused demeanour.
• Ability to maintain composure under pressure and handle challenging situations with poise.
• Punctual and dependable with a strong sense of responsibility.
• Strong attention to detail and accuracy in handling data and documents.

Reception and Welcoming

• Greet visitors, tenants, and employees with a friendly and professional demeanor.
• Provide a warm and welcoming environment, making tenants and visitors feel comfortable and valued.

Visitor Management

Greet visitors, assist them with registration/way finding as Notify relevant staff of visitor arrivals and handle security protocols.

Information Dissemination

• Provide accurate and up-to-date information about the organization's services, products, and policies.
• Assist visitors with general queries and direct them to the relevant resources.

Administrative Support

• Assist in various administrative tasks such as coordinating with the Hospitality team for upkeep of the asset and events, as required
• Handle incoming and outgoing mail and packages.

Facilities Management

• Monitor and maintain the cleanliness and organization of the front desk area.
• Report any maintenance or security issues promptly.

Communication

• Communicate effectively with colleagues and management regarding any relevant issues or updates.

Problem-Solving

• Handle complaints or difficult situations with diplomacy and tact.
• Escalate issues to the appropriate department when necessary.

Reporting

You will be reporting to the Property Manager.

Sound like you? Here is what we’re looking for: Being Analytical and Meticulous You must pay attention to detail and have excellent accounting and financial management knowledge and skills. Possess the ability to collate information into the system and maintain it in the record books.

Qualifications

You will have a Degree / Diploma with relevant educational background in with min 2-3 years of work experience.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site – Bengaluru, KA

Scheduled Weekly Hours: 48

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

Company Overview

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.