Community Executive

JLL; Telangana; On-site; INR 350,000 - 500,000; Full time

Job summary

JLL on-site roles in Hyderabad require a courteous professional to greet guests and manage tenant relations, ensuring a seamless experience. You will coordinate with multiple departments, act on feedback, and handle requests within defined timelines.

The role demands strong communication in English and Hindi, hospitality background, and flexibility for shifts, weekends, and holidays. This position is on-site with 48 scheduled hours weekly.

Qualifications

• Hospitality education background with 1-2 years of work experience OR 2-3 years of experience in client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language.
• Willingness to work in flexible shifts, weekends and holidays is an added advantage.
• Basic understanding of operating computers, mobile applications and MS Office is preferred.

Responsibilities

• Greet guests/tenants and maintain positive public relations.
• Coordinate with other departments to ensure a great customer experience and relay feedback.
• Take ownership of requests or complaints and resolve within the defined TAT.
• Perform daily rounds of the premises and report any lapses to the relevant team.
• Conduct customer feedback surveys and share reports with client/management.
• Respond to emergencies per policy and liaise with authorities when needed.
• Maintain lost and found procedures and participate in site trainings.
• Assist with filing, inventory records, dashboards and handover/takeover registers.

Skills

English Fluency

Hindi Fluency

Customer service

Education

Hospitality background

Tools

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Community Executive.

Business: Property and Asset Management, Hyderabad

Job Overview

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Reporting:

You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

Sound like you? Here is what we’re looking for:

Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications

• You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.

• Good Communication skills with fluency in English and Hindi language.

• Willingness to work in flexible shifts, weekends and holidays is an added advantage

• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

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