Soft Services Executive

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Jones Lang LaSalle (JLL) is hiring a Soft Services Executive for Property and Asset Management at their Bengaluru site. The role focuses on daily rounds, housekeeping oversight, and facility reports.

Ideal candidates have 1–2 years in hotel/hospitality with strong communication and client-facing skills. On-site position with responsibilities spanning vendor coordination, staff mentoring, and policy documentation.

Qualifications

• Minimum 1–2 years of work experience in hotel management or hospitality.
• Strong communication and customer service orientation.
• Experience in housekeeping and facilities environment preferred.

Responsibilities

• Taking daily property rounds and coordinating with the team to close cleaning-related matters.
• Maintaining daily/monthly reports (DMR and MMR) and sharing with Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues.
• Maintain/prepare monthly attendance summary records for salary.
• Ensure customer queries are investigated and resolved; escalate when needed.
• Develop and mentor vendor staff; participate in improving procedures for cost-effective services.
• Prepare and develop documentation of standard policies and procedures.
• Plan, schedule, inspect, and assign work to supervisors/teams.
• Manage landscaping and gardening; brief staff on duties and special instructions.
• Ensure housekeeping staff are well-groomed and cleaning standards met.
• Take feedback and evaluate customer satisfaction.

Skills

Effective communication

Customer-oriented service

Education

Degree/Diploma in hotel management

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Executive Property And Asset Management

What this job involves

• Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues if any.
• Maintaining/preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved.
• Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well-groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Qualifications

• You will have a Degree / Diploma or relevant educational background in hotel management/hospitality with min 1-2 years of work experience preferred.
• Effective communication skills and customer-oriented service outlook is non-negotiable.

What you can expect from us At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 0

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.