Customer Relationship Executive

Digitide; Sirsi; On-site; INR 300,000 - 600,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, building and maintaining strong relationships with customers while ensuring their needs are met for a superior experience.

You will handle inquiries, provide product/service information, resolve issues, and collaborate with teams to improve the customer journey, all while upholding a professional and friendly demeanor.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong customer service orientation and empathy are required.
• Ability to build rapport and maintain positive relationships with customers.
• Problem-solving and conflict resolution skills are important.
• Attention to detail with a customer-centric approach is needed.
• Proficiency in MS Office and basic computer skills essential.
• Knowledge of CRM systems is an asset.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product/service information.
• Ensure customer satisfaction and loyalty.
• Collaborate with other teams to enhance the customer journey.
• Stay updated with industry trends and customer feedback.
• Conduct market research and analyze customer data.
• Maintain a professional and friendly demeanor at all times.

Skills

Excellent communication

Customer service

Empathy

Rapport building

Problem-solving

Attention to detail

MS Office

CRM knowledge

Time management

Positive attitude

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product/service information.
• Ensure customer satisfaction and loyalty.
• Collaborate with other teams to enhance the customer journey.
• Stay updated with industry trends and customer feedback.
• Conduct market research and analyze customer data.
• Maintain a professional and friendly demeanor at all times.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Problem-solving and conflict resolution skills.
• Attention to detail and a customer-centric approach.
• Proficiency in MS Office and basic computer skills.
• Knowledge of CRM systems is an asset.
• Ability to work independently and manage time effectively.
• A positive and enthusiastic attitude.
• Minimum of [insert preferred qualification level] in [insert preferred field of study].

Job Info

• Job Identification 267799
• Job Category Customer Support/Operations | BPM