Customer Relationship Executive

Digitide; Navi Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide Solutions Limited is looking for a Customer Relationship Executive to be the face of the company, establishing and maintaining strong relationships with customers, handling inquiries, providing product and service information, and resolving issues to ensure customer satisfaction and brand integrity.

You will stay updated with product knowledge, collaborate with internal teams to ensure smooth operations, uphold data privacy and security, and maintain accurate records of customer

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and complaints.
• Knowledge of basic customer relationship management tools.
• Good problem-solving and conflict resolution skills.
• Ability to work independently and manage time effectively.
• Positive attitude and a customer-centric approach.
• Basic computer literacy and proficiency in MS Office.
• High school diploma or equivalent; relevant certification is a plus.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long‑term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication skills

Customer service

Rapport building

CRM tools

Problem solving

Time management

MS Office

Detail oriented

Education

High school diploma or equivalent

Certification in customer service (plus)

Tools

CRM software

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering exceptional customer service and building a positive brand image.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long‑term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and complaints.
• Knowledge of basic customer relationship management tools.
• Good problem-solving and conflict resolution skills.
• Ability to work independently and manage time effectively.
• Positive attitude and a customer‑centric approach.
• Basic computer literacy and proficiency in MS Office.
• High school diploma or equivalent; relevant certification is a plus.

Job Info

• Job Identification 271007
• Job Category Customer Support/Operations | BPM