Customer Relationship Executive

Digitide; Choutuppal; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited in India is seeking a Customer Relationship Executive to be the face of the company. You will establish and maintain strong relationships with customers, ensuring their needs are met and satisfaction is guaranteed.

You will handle inquiries, provide product information, resolve issues, and collaborate with other teams to deliver an exceptional customer experience. Strong communication, empathy, and problem-solving are essential for success.

Qualifications

• Strong communication and empathy to handle customer inquiries.
• Ability to build rapport and maintain relationships.
• Proficiency in MS Office and CRM tools.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with other teams to ensure smooth customer interactions.
• Provide feedback and suggestions to improve customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company standards and regulations.

Skills

Excellent communication

Interpersonal skills

CRM tools

MS Office

Customer service

Independent work

Problem-solving

Empathy

Time management

BFSI knowledge

Tools

CRM software

MS Excel

MS Word

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with other teams to ensure smooth customer interactions.
• Provide feedback and suggestions to improve customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company standards and regulations.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an asset.
• Ability to work independently and manage time effectively.
• Excellent problem-solving and conflict resolution skills.
• A positive and enthusiastic attitude towards customer service.
• Willingness to continuously learn and adapt to new processes.