Customer Relationship Executive

aher autoprime; Thane; On-site; INR 179,000 - 279,000; Full time

Benefits offered by this job

Incentives

Full-time employment

Job summary

Aher Autoprime – Maruti Suzuki Service Centre is seeking a Customer Relationship Executive (Telecaller) to contact existing customers, generate service appointments and enhance customer retention. The role requires strong communication, basic computer skills, and the ability to work with Marathi, Hindi and English.

The CRE will maintain CRM records, inform customers about offers, and coordinate with service advisors to ensure timely servicing.

Qualifications

• Good communication and telephone etiquette.
• Basic computer knowledge for records.
• Ability to convince customers and generate appointments.
• Strong follow-up and target-driven approach.
• Fluent in Marathi, Hindi and basic English.
• Prior telecalling/customer service or automobile CRM experience is a plus.

Responsibilities

• Make outbound calls to existing customers from the CRM database.
• Remind customers about upcoming and overdue vehicle services.
• Generate service appointments and persuade customers to visit the service centre.
• Follow up with customers who have not visited or confirmed appointments.
• Inform customers about service offers, schedules, camps and promotions.
• Coordinate with Service Advisors to schedule appointments and ensure customer service.
• Maintain accurate call records, customer feedback and appointment details in the CRM system.
• Handle customer queries professionally and maintain good relationships.
• Follow up on missed appointments to improve retention.
• Achieve daily calling targets, appointment targets and monthly performance goals.

Skills

Excellent communication

Basic computer skills

Convincing customers

Follow-up skills

Marathi, Hindi, English

Telecalling experience

Job description

Job Description – Customer Relationship Executive (Telecaller)

Company: Aher Autoprime – Maruti Suzuki Service Centre

Job Title: Customer Relationship Executive (CRE) / Telecaller

Department: Customer Relationship Management (CRM)

Experience: Freshers and experienced candidates can apply.

Job Summary

We are looking for a confident, customer-focused and result-oriented Customer Relationship Executive to contact existing customers, generate service appointments, follow up on pending services and improve customer retention. The candidate will work with our customer database to ensure timely vehicle servicing and a better customer experience.

Key Responsibilities

• Make outbound calls to existing customers using the customer database.
• Remind customers about upcoming and overdue vehicle services.
• Generate service appointments and convince customers to visit the service centre.
• Follow up with customers who have not visited or confirmed their appointments.
• Inform customers about service offers, free service schedules, service camps and promotional activities.
• Coordinate with Service Advisors to ensure appointments are properly scheduled and customers are attended to.
• Maintain accurate call records, customer feedback and appointment details in the CRM system.
• Handle customer queries professionally and maintain good customer relationships.
• Follow up on missed appointments and help improve customer retention.
• Achieve daily calling targets, appointment targets and monthly performance goals.

Required Skills

• Good communication skills and a polite telephone manner.
• Basic computer knowledge and the ability to maintain records.
• Confidence in convincing customers and generating appointments.
• Good follow-up skills and a target-oriented approach.
• Ability to communicate in Marathi, Hindi and basic English.
• Prior experience in telecalling, customer service or automobile CRM is an advantage.

Salary & Benefits

• Salary: ₹16,000–₹25,000 per month, depending on experience and suitability.
• Incentives: Plus Additional performance-based incentives.
• Employment: Full-time opportunity with scope for growth based on performance.