Customer Relationship Executive

Digitide; Satara; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide is hiring a Customer Relationship Executive in Satara, Maharashtra. You will be the face of the company, handling inquiries, providing product information, and ensuring customer satisfaction while building lasting relationships.

The role requires strong communication, empathy, and the ability to manage multiple tasks, collaborating with internal teams to improve the customer experience and stay informed about market trends.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and complaints.
• Knowledge of basic customer relationship management tools.
• Attention to detail and problem-solving abilities.
• Ability to work independently and manage time effectively.
• Willingness to learn and adapt to new technologies and processes.
• Proficiency in MS Office or similar software.
• A positive attitude and a passion for customer satisfaction.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date information about products and services.
• Ensure customer satisfaction and loyalty through excellent service.
• Collaborate with internal teams to enhance the customer experience.
• Stay updated with industry trends and competitor offerings.
• Conduct market research and gather customer feedback.
• Assist in developing and implementing customer engagement strategies.
• Maintain accurate records and documentation of customer interactions.

Skills

Communication

Customer service

Empathy

Rapport building

Problem solving

CRM tools

MS Office

Attention to detail

Time management

Learning mindset

Tools

MS Office

CRM software

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will directly contribute to the companys success and growth.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date information about products and services.
• Ensure customer satisfaction and loyalty through excellent service.
• Collaborate with internal teams to enhance the customer experience.
• Stay updated with industry trends and competitor offerings.
• Conduct market research and gather customer feedback.
• Assist in developing and implementing customer engagement strategies.
• Maintain accurate records and documentation of customer interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and complaints.
• Knowledge of basic customer relationship management tools.
• Attention to detail and problem-solving abilities.
• Ability to work independently and manage time effectively.
• Willingness to learn and adapt to new technologies and processes.
• Proficiency in MS Office or similar software.
• A positive attitude and a passion for customer satisfaction.