Customer Relationship Executive

Digitide; Charaideo District; On-site; INR 300,000 - 460,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, building strong relationships with customers, handling inquiries, and delivering service that reflects our values. You will resolve issues, provide product information, and collaborate with internal teams to enhance the customer experience, ensuring satisfaction and loyalty as our brand ambassador.

The role offers opportunities to influence customer retention strategies and to grow with Digitide as we expand in

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of basic customer relationship management tools.
• Flexibility to adapt to changing customer needs and market trends.
• Ability to work collaboratively in a team environment.
• Attention to detail and organizational skills.
• Proficient in MS Office or similar software.
• A positive and enthusiastic attitude towards customer service.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date information about products and services.
• Ensure customer satisfaction and loyalty through excellent service.
• Collaborate with internal teams to enhance the customer experience.
• Stay updated with industry trends and customer feedback.
• Maintain accurate records of customer interactions and feedback.
• Assist in developing strategies to improve customer retention.
• Act as a brand ambassador, promoting our companys values and culture.

Skills

Communication

Customer service

Empathy

Relationship building

CRM tools

MS Office

Teamwork

Attention to detail

Tools

MS Office suite

CRM software

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will directly contribute to the companys success and growth.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date information about products and services.
• Ensure customer satisfaction and loyalty through excellent service.
• Collaborate with internal teams to enhance the customer experience.
• Stay updated with industry trends and customer feedback.
• Maintain accurate records of customer interactions and feedback.
• Assist in developing strategies to improve customer retention.
• Act as a brand ambassador, promoting our companys values and culture.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of basic customer relationship management tools.
• Flexibility to adapt to changing customer needs and market trends.
• Ability to work collaboratively in a team environment.
• Attention to detail and excellent organizational skills.
• Proficient in MS Office or similar software.
• A positive and enthusiastic attitude towards customer service.