Customer Relationship Executive

Talent Hive Network; Rajkot; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Hive Network in Gujarat, India is seeking a dedicated customer service associate to handle inquiries via calls, email and messages, provide product information, and maintain positive relationships with customers.

You will coordinate with sales and other departments, log interactions in CRM, collect feedback, and support retention and repeat business, with daily reporting to improve service quality.

Qualifications

• Handle customer inquiries across multiple channels
• Maintain positive relationships with customers
• Follow up with potential and existing customers
• Resolve customer queries and complaints
• Provide product and service information
• Coordinate with sales and other departments
• Maintain customer databases and CRM records
• Collect customer feedback and improve satisfaction
• Support customer retention and repeat business
• Prepare daily customer interaction reports

Responsibilities

• Handle customer inquiries through calls, emails and messages.
• Maintain positive relationships with existing customers.
• Follow up with potential and existing customers.
• Resolve customer queries and complaints.
• Provide product and service information.
• Coordinate with sales and other departments.
• Maintain customer databases and CRM records.
• Collect customer feedback and improve satisfaction.
• Support customer retention and repeat business.
• Prepare daily customer interaction reports.

Job description

1. Handle customer inquiries through calls, emails and messages.
2. Maintain positive relationships with existing customers.
3. Follow up with potential and existing customers.
4. Resolve customer queries and complaints.
5. Provide product and service information.
6. Coordinate with sales and other departments.
7. Maintain customer databases and CRM records.
8. Collect customer feedback and improve satisfaction.
9. Support customer retention and repeat business.
10. Prepare daily customer interaction reports.