Customer Relationship Executive

Digitide; Mancherial; On-site; INR 167,000 - 279,000; Full time

Job summary

Digitide is seeking a proactive Customer Relationship Executive for its CLM Domestic BFSI - Manpower Back Office team in Mancherial. You will be the first point of contact for customers across calls, emails, and chats.

You will troubleshoot issues, provide accurate information on BFSI products, maintain CRM records, and ensure timely ticket resolution while meeting SLA targets. The role offers growth in a fast-paced back-office environment with exposure to financial services and customer support

Qualifications

• 1–2 years of experience in customer service or call center, preferably in BFSI.
• Excellent verbal and written communication skills in English.
• Familiarity with CRM tools and ticketing systems.

Responsibilities

• Serve as the first point of contact for inbound calls, emails, and chat messages from customers.
• Identify, troubleshoot, and resolve client issues promptly and professionally.
• Provide accurate and up-to-date information on BFSI products and services.
• Maintain detailed interaction records in the CRM system.
• Escalate complex or unresolved cases with proper documentation.
• Follow up on open tickets to guarantee timely closure and customer satisfaction.

Skills

Customer service

Active listening

Communication

Teamwork

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

CRM tools

Excel

Word

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive for its CLM Domestic BFSI - Manpower Back Office team. In this role you will be the first point of contact for customers, handling inquiries across multiple channels, troubleshooting issues, and delivering accurate information about our financial products and services. You will work closely with internal teams to ensure seamless service delivery and maintain high levels of customer satisfaction.

Responsibilities

• Serve as the first point of contact for inbound calls, emails, and chat messages from customers.
• Identify, troubleshoot, and resolve client issues promptly and professionally.
• Provide accurate and up-to-date information on BFSI products and services.
• Maintain detailed interaction records in the CRM system.
• Escalate complex or unresolved cases to the appropriate department while ensuring proper documentation.
• Follow up on open tickets to guarantee timely closure and customer satisfaction.
• Achieve and maintain SLA and quality metrics set by the department.
• Contribute to the development and updating of the knowledge base and standard operating procedures.
• Collaborate with back-office teams to coordinate service delivery and resolve cross-functional issues.
• Prepare and submit daily/weekly reports on customer interactions and performance metrics.

Qualifications

• 1-2 years of experience in customer service or call center environment, preferably within BFSI.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and active listening skills.
• Familiarity with CRM tools and ticketing systems.
• Ability to thrive in a fast-paced back-office setting.
• Basic understanding of banking, financial services, or insurance products.
• Proficiency in Microsoft Office, especially Excel and Word.
• High school diploma required; Bachelor's degree preferred.
• Demonstrated ability to meet performance targets and adhere to SLAs.
• Positive attitude, team-oriented mindset, and willingness to learn.

Job Info

• Job Identification 272371
• Job Category Customer Support/Operations | BPM