Customer Relationship Executive

Digitide; Didwana; In loco; INR 250.000 - 380.000; Tempo pieno

Descrizione del lavoro

Digitide is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office team. You will be the primary point of contact for financial services clients, handling inquiries, troubleshooting problems, and ensuring a seamless, satisfying experience that strengthens long‑term partnerships.

The role requires a high school diploma (Bachelor’s preferred) and 1–2 years in customer service or call centers, preferably BFSI.

Competenze

• High school diploma required; bachelor’s degree preferred.
• 1–2 years of experience in customer service or call center environments, preferably within BFSI.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and active listening skills.

Mansioni

• Act as the first point of contact for BFSI clients via phone, email, and chat.
• Provide accurate information on products, services, and processes.
• Investigate and resolve customer complaints within defined service level agreements.
• Record all interactions and outcomes in the CRM system.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Conduct follow-up communications to confirm issue resolution and gauge satisfaction.
• Identify and suggest opportunities for upselling or cross-selling where appropriate.
• Contribute to the development and maintenance of knowledge-base articles.
• Achieve daily and weekly performance targets such as AHT, CSAT, and FCR.
• Participate in regular training sessions and team meetings.

Conoscenze

Verbal & written English

CRM knowledge

Communication skills

Active listening

Formazione

High school diploma

Bachelor's degree preferred

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office team. In this role you will be the primary point of contact for our financial services clients, handling inquiries, troubleshooting problems, and ensuring a seamless, satisfying experience that strengthens long‑term partnerships.

Responsibilities

• Act as the first point of contact for BFSI clients via phone, email, and chat.
• Provide accurate information on products, services, and processes.
• Investigate and resolve customer complaints within defined service level agreements.
• Record all interactions and outcomes in the CRM system.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Conduct follow‑up communications to confirm issue resolution and gauge satisfaction.
• Identify and suggest opportunities for upselling or cross‑selling where appropriate.
• Contribute to the development and maintenance of knowledge‑base articles.
• Achieve daily and weekly performance targets such as AHT, CSAT, and FCR.
• Participate in regular training sessions and team meetings.

Qualifications

• High school diploma required; bachelor's degree preferred.
• 1–2 years of experience in customer service or call center environments, preferably within BFSI.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and active listening skills.
• Ability to manage high call volumes and multitask effectively.
• Familiarity with CRM software and Microsoft Office suite.
• Customer‑centric mindset with empathy and patience.
• Willingness to work shift‑based schedules in a back‑office setting.
• Basic understanding of banking, insurance, or financial services concepts.
• Demonstrated reliability with good attendance and punctuality.

Job Info

• Job Identification 272101
• Job Category Customer Support/Operations | BPM