Customer Relationship Executive

Digitide; Kozhikode; On-site; INR 350,000 - 650,000; Full time

Job summary

Digitide in India seeks a Customer Relationship Executive to be the primary contact for BFSI clients, handling inquiries, resolving issues, and providing detailed information on our solutions.

In the CLM Domestic BFSI - Manpower Back-Office department, you will maintain high customer satisfaction and support service portfolio growth. Flex shifts and weekend work may be required.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 2+ years of experience in customer service or relationship management, preferably BFSI.
• Excellent verbal and written communication in English.

Responsibilities

• Respond to customer inquiries via calls, emails, and chat.
• Investigate and resolve client issues; escalate when needed.
• Provide accurate information on products, services, and processes.

Skills

Communication

Problem solving

Detail oriented

English

Education

Bachelor's degree in Business/Finance

Tools

CRM tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Customer Relationship Executive (CRE) will serve as the primary point of contact for our BFSI clients, handling inquiries, resolving issues, and providing detailed information on our solutions. Working within the CLM Domestic BFSI - Manpower Back-Office department, you will play a pivotal role in maintaining high customer satisfaction and supporting the growth of our service portfolio.

Responsibilities

• Respond promptly to inbound customer calls, emails, and chat messages.
• Investigate and resolve client issues, escalating complex cases when necessary.
• Provide accurate information on products, services, and processes.
• Maintain detailed records of interactions in the CRM system.
• Identify opportunities for upselling or cross-selling based on client needs.
• Collaborate with internal teams (operations, compliance, IT) to ensure timely issue resolution.
• Monitor service level agreements (SLAs) and ensure compliance.
• Gather client feedback and relay insights to improve service delivery.
• Prepare daily and weekly performance reports for management.
• Participate in training sessions and stay updated on industry regulations.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 2+ years of experience in customer service or relationship management, preferably in BFSI.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to work in a fast-paced, back-office environment.
• Knowledge of banking, insurance, or financial services regulations is a plus.
• Customer-centric mindset with a focus on quality service.
• Flexibility to work in shifts, including occasional weekends.
• Demonstrated ability to meet or exceed SLA targets.

Job Info

• Job Identification 272435
• Job Category Customer Support/Operations | BPM