Customer Relationship Executive

Ashiyana Safety Glass Llp; Kerala; On-site; INR 350,000 - 650,000; Full time

Benefits offered by this job

Health insurance

Provident fund

Annual bonus

Job summary

Ashiyana Safety Glass Llp in Kerala, India is seeking a Customer Success professional to support customers via phone, email, and chat. You will collaborate with product teams to drive improvements and help maintain high NPS through clear, proactive communication.

The role focuses on managing inquiries, resolving issues promptly and professionally, and contributing to a positive service culture with employee benefits such as health insurance, provident fund, and an annual bonus.

Qualifications

• Customer support experience preferred
• Strong communication skills
• Collaborative mindset with cross-functional teams

Responsibilities

• Collaborate with teams on product improvements
• Maintain high NPS scores through effective communication
• Resolve issues promptly & professionally

Job description

Responsibilities:

• Collaborate with teams on product improvements
• Maintain high NPS scores through effective communication
• Resolve issues promptly & professionally

Perks and benefits

• Health insurance, Provident fund, Annual bonus

Responsibilities:

• Manage customer queries via phone, email & chat
• Collaborate with teams on product improvements
• Maintain high NPS scores through effective communication
• Resolve issues promptly & professionally

Perks and benefits

• Health insurance, Provident fund, Annual bonus

Role Category: Customer Success, Service & Operations - Other