Customer Relationship Executive

Talent Acquaintance; Pune District; Vor Ort; INR 250.000 - 320.000; Vollzeit

Zusammenfassung

Talent Acquaintance in Pune is seeking a customer service professional for chat support, handling inquiries and resolving issues with professionalism. You will use CRM software to maintain accurate records, collaborate with internal teams, and continuously update product knowledge to provide correct information.

The ideal candidate has strong written and verbal communication, solid problem‑solving skills, and the ability to multitask in a fast paced environment while delivering exceptional

Qualifikationen

• Previous experience in a customer-facing role, preferably chat or non-voice.
• Strong written and verbal communication with clarity in information.
• Proficient with CRM software and support tools.

Aufgaben

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Kenntnisse

Customer service

Chat support

Problem solving

Written communication

Verbal communication

Team collaboration

Attention to detail

Tools

CRM software

Jobbeschreibung

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.