Customer Relationship Executive

Talent Acquaintance; Kolkata District; On-site; INR 350,000 - 450,000; Full time

Job summary

Talent Acquaintance in Kolkata is seeking a customer support professional focused on chat-based interactions. You will address inquiries, resolve issues, and maintain accurate CRM records while continuously updating knowledge of products and services.

Ideal candidates will have strong written and verbal communication, problem-solving skills, and the ability to handle multiple tasks in a fast-paced environment. This role emphasizes teamwork to achieve high customer satisfaction.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; ability to articulate ideas clearly.
• Strong problem-solving and critical thinking.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries.
• Address complex customer complaints with strong problem-solving.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of customer interactions in CRM.
• Continuously update knowledge of products and services to give accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.