Customer Service Executive

Suba Hotels; Mumbai City; On-site; INR 240,000 - 420,000; Full time

Job summary

Suba Hotels in Mumbai invites a results-driven Reservations Executive to handle guest inquiries via calls, WhatsApp, and email, converting interest into confirmed bookings.

You will follow up on leads, promote offers, maintain daily records of inquiries, bookings, and conversion ratios, and prepare performance reports. Strong customer service and basic computer skills are essential to meet revenue targets.

Responsibilities

• Handle guest inquiries via calls, WhatsApp and email.
• Be target-oriented and convert inquiries into confirmed bookings.
• Follow up on leads and maximize room reservation conversions.
• Promote hotel offers, packages and services to potential guests.
• Maintain daily records of inquiries, bookings and conversion ratios.
• Basic computer knowledge (Excel, Email, Booking Engine).
• Prepare daily, weekly and monthly performance reports.
• Achieve booking and revenue targets assigned by management.
• Provide strong customer service with a positive attitude.

Job description

Role & responsibilities

• Confident in handling guest inquiries over calls, WhatsApp, and email
• Target-oriented with a focus on converting inquiries into confirmed bookings
• Follow up on leads and maximize room reservation conversions
• Promote hotel offers, packages, and services to potential guests
• Maintain daily records of inquiries, bookings, and conversion ratios
• Basic computer knowledge (Excel, Email, Booking Engine)
• Prepare daily, weekly, and monthly performance reports
• Ability to achieve booking and revenue targets assigned by management
• Strong customer service with a positive attitude