Customer Relationship Executive

Sone India; Faridabad District; On-site; INR 220,000 - 360,000; Full time

Job summary

Sone India in Faridabad District, Haryana, is seeking a dynamic Customer Relationship Executive to enhance customer satisfaction and nurture healthy relationships across assigned regions and customer segments.

The role focuses on managing CRM and Tally software, following up on leads, resolving complaints quickly, updating databases, and providing timely sales forecasts and pipeline updates to keep internal teams aligned.

Qualifications

• Experience with CRM and Tally Software.
• Ability to call potential leads and inform clients about products.
• Strong customer relationship skills and problem solving.

Responsibilities

• Call potential leads and inform clients about products or services.
• Handle customer complaints and provide fast solutions.
• Maintain customer databases and records.
• Prepare sales forecasts, MIS reports, and pipeline updates.
• Coordinate with internal teams for order execution and customer support.
• Maintain strong customer relationships to encourage repeat business.

Skills

CRM knowledge

Customer service

Tools

CRM software

Tally

Job description

Job Summary

• Sone India is looking for dynamic Customer Relationship Executive to inhance the customer satisfaction and maintain healthy realtionship across assigned regions and customer segments.

Key Responsibilities

• Good Knowledge of CRM & Tally Software.
• Call potential leads and inform clients about products or services
• Handle customer complaints and find fast solutions.
• Collect client feedback after sales or deliveries.
• Coordinate with internal teams for order execution and customer support.
• Maintain strong customer relationships and ensure repeat business.
• Maintain and update customer databases and records.
• Prepare sales forecasts, MIS reports, and pipeline updates.