Customer Care Executive

Elevatoz Loyalty; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Professional growth opportunities

Friendly work environment

Scope for internal job movement

Job summary

A customer loyalty solutions provider in Bengaluru is seeking a Customer Care Executive to provide excellent support to customers. This full-time on-site role involves handling queries, ensuring customer satisfaction, and assisting the sales team. Ideal candidates are freshers or have up to 1 year of experience, fluent in Hindi and a South Indian language, with basic computer skills. The position offers opportunities for growth and a supportive work environment.

Qualifications

• Freshers or candidates with up to 1 year of experience in customer service/telecalling.
• Excellent verbal communication skills in Hindi and any South Indian language.
• Basic computer knowledge and willingness to learn.

Responsibilities

• Handle inbound and outbound calls for customer queries related to the loyalty program.
• Provide excellent customer service in Hindi and at least one South Indian language.
• Assist in issue resolution and maintain records of interactions.

Skills

Customer support

Verbal communication in Hindi

Verbal communication in a South Indian language

Basic computer knowledge

Job description

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Elevatoz specializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Our work is built on a discerning study of human behavior, state-of-the-art technology, and holistic program design to ensure consistent results. Elevatoz Loyalty designs, launches, and optimizes engagement programs that engage your channel partners and customers, powered by our user-friendly technology platform. Our expertise spans various domains, which has helped us partner with some of the biggest brands in the country.

Role Description

This is a full-time on-site role for a Customer Care Executive located in Bengaluru. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering excellent customer service, handling customer inquiries, and maintaining effective communication with customers. Additionally, the role involves assisting the sales team by addressing customer concerns and providing necessary information to facilitate sales processes.

Key Responsibilities

• Handle inbound and outbound calls for customer queries related to the loyalty program.
• Provide excellent customer service in Hindi and at least one South Indian language.
• Assist in issue resolution, point clarifications, and general support with a polite and professional attitude.
• Maintain accurate records of interactions and feedback.
• Collaborate with internal teams to ensure prompt and effective customer solutions.

Who Can Apply

• Freshers or candidates with up to 1 year of experience in customer service/telecalling.
• Excellent verbal communication skills in Hindi and any South Indian language.
• Basic computer knowledge and willingness to learn.
• Must be based in or willing to relocate to Bangalore.
• Professional growth and learning opportunities.
• Friendly and supportive work environment.
• Scope for internal job movement and promotions.

How to Apply

If this sounds like you, send your resume to: [e-mail]

Subject: Application for Customer Care Executive – Bangalore