Customer Relationship Executive

VE Commercial Vehicles Ltd.; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

VE Commercial Vehicles Ltd. in Bengaluru (COCO) is seeking a Customer Relationship Executive to manage end-to-end customer interactions at the Bangalore dealership. You will ensure superior service, drive satisfaction and retention, and coordinate with service, sales and workshop teams.

The role requires strong communication, customer handling and a proactive approach in a fast-paced dealership setting. Prior experience in automobile/service sectors will be a plus.

Qualifications

• PUC/Diploma/Graduate in any discipline is eligible.
• 0–5 years of experience in customer service / customer relationship roles.
• Experience in automobile or service industry will be preferred.

Responsibilities

• Act as the first point of contact for customers visiting the dealership/workshop.
• Handle customer inquiries, complaints, and service requests efficiently.
• Ensure smooth coordination between customers and internal teams (service, sales, workshop).
• Maintain and update customer records in CRM systems.
• Conduct regular follow-ups on service status, feedback, and pending issues.
• Ensure timely closure of customer concerns with high satisfaction levels.
• Support in customer engagement activities, campaigns, and feedback collection.
• Drive customer retention and relationship building.
• Maintain proper documentation and reporting of daily activities.

Skills

Communication skills

Customer handling

Coordination

CRM tools

MS Office

Education

PUC/Diploma

Graduate in any discipline

Tools

CRM tools

MS Office

Job description

Job Title: Customer Relationship Executive (CRE)

Location: Bangalore (VE Commercial Vehicles COCO)

About the Role: We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to join our Bangalore COCO dealership. The role involves managing end-to-end customer interactions, ensuring a superior service experience, and driving customer satisfaction and retention.

Key Responsibilities

• Act as the first point of contact for customers visiting the dealership/workshop


• Handle customer inquiries, complaints, and service requests efficiently


• Ensure smooth coordination between customers and internal teams (service, sales, workshop)


• Maintain and update customer records in CRM systems


• Conduct regular follow-ups on service status, feedback, and pending issues


• Ensure timely closure of customer concerns with high satisfaction levels


• Support in customer engagement activities, campaigns, and feedback collection


• Drive customer retention and relationship building


• Maintain proper documentation and reporting of daily activities.

Key Skills Required

• Excellent communication and interpersonal skills


• Strong customer handling and problem-solving abilities


• Good coordination and follow-up skills


• Basic knowledge of CRM tools and MS Office


• Ability to work in a fast-paced environment

Eligibility Criteria

• PUC/Diploma, Graduate in any discipline


• 0-5 years of experience in customer service / customer relationship roles


• Experience in automobile or service industry will be preferred

Desired Candidate Profile

• Customer-centric mindset with a positive attitude


• Ability to handle multiple tasks and pressure situations


• Strong team player with a proactive approach


• Willingness to work in a field + dealership environment

Why Join Us

• Opportunity to work with a leading brand in the commercial vehicle segment


• Dynamic work environment with growth opportunities


• Hands-on exposure to customer engagement and service operations.