Business HEAD

Citroen and Jeep; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Senior leadership opportunity

Competitive salary

Career growth opportunities

Performance-based incentives

Job summary

Citron & Jeep in Whitefield, Bangalore, is seeking a Business Head to lead Sales and Service operations for the dealership. You will drive growth, optimize performance, and ensure customer satisfaction across all touchpoints in a busy automotive environment.

The role requires 10+ years in automobile dealership leadership, with strong P&L management, strategic planning, and team leadership. A track record of achieving targets and OEM collaboration is essential.

Qualifications

• 10+ years of relevant experience in automobile dealership leadership.
• Experience in managing Sales and Service operations and P&L.
• Strong leadership, communication, and analytical skills.

Responsibilities

• Lead and manage the overall Sales and Service operations of the dealership.
• Develop and execute business strategies to achieve sales and revenue targets.
• Drive new vehicle sales, revenue, profitability, and market share.
• Lead, motivate, and monitor performance of Sales, Service, Parts, and CRM teams.
• Monitor enquiries, test drives, bookings, conversions, and lead follow-ups.
• Oversee workshop and after-sales operations, service revenue, and parts performance.
• Ensure high levels of customer satisfaction and resolve escalated complaints.
• Manage dealership P&L, revenue, gross margins, expenses, and inventory.
• Prepare MIS reports, forecasts, and performance dashboards.
• Recruit, train, and develop a high-performing team.

Skills

Leadership

P&L management

Dealership operations

Education

Bachelor's degree

MBA (added advantage)

Job description

**Job Title: Business Head Sales & Service (Citron & Jeep)**

**Location:** Whitefield, Bangalore

**Job Type:** Full-time

**Experience:** 10+ Years

**Job Description:**

We are looking for an experienced and result-oriented Business Head to lead the overall Sales and Service operations for our Citron and Jeep dealership in Whitefield, Bangalore.

The candidate will be responsible for driving business growth, sales performance, service operations, profitability, customer satisfaction, and overall dealership performance.

**Key Responsibilities:**

• Lead and manage the overall Sales and Service operations of the dealership.

• Develop and execute business strategies to achieve monthly, quarterly, and annual sales and revenue targets.

• Drive new vehicle sales, revenue, profitability, and market share for Citron and Jeep.

• Lead, motivate, and monitor the performance of the Sales, Service, Parts, and Customer Relationship teams.

• Monitor enquiries, test drives, bookings, conversions, retail sales, cancellations, and lead follow-ups.

• Develop strategies to increase walk-ins, enquiries, test drives, customer referrals, digital leads, and corporate sales.

• Oversee complete workshop and after-sales operations, including service revenue, vehicle inflow, customer retention, warranty, and parts performance.

• Improve workshop productivity, technician efficiency, bay utilisation, and overall service profitability.

• Ensure high levels of customer satisfaction and effectively handle escalated customer complaints.

• Monitor dealership P&L, revenue, gross margins, expenses, inventory, and overall profitability.

• Prepare and review MIS reports, business forecasts, sales reports, and performance dashboards.

• Analyse market trends, competitor activities, customer preferences, and identify opportunities for business growth.

• Ensure adherence to OEM standards, processes, audits, campaigns, and reporting requirements.

• Maintain strong relationships with Citron and Jeep OEM teams and ensure effective implementation of OEM initiatives.

• Set clear KPIs for all departments and conduct regular performance reviews.

• Recruit, train, coach, and develop employees to build a high-performing team.

• Drive customer retention, repeat business, referrals, and long-term customer relationships.

• Ensure compliance with dealership policies, statutory requirements, safety standards, and operational procedures.

**Candidate Requirements:**

• Minimum **10+ years of relevant experience** in the automobile dealership industry.

• Proven experience in managing Sales and Service operations, preferably in a senior leadership or Business Head role.

• Strong understanding of automotive sales, after-sales, workshop operations, customer experience, and dealership profitability.

• Experience in managing large teams and multiple dealership functions.

• Strong leadership, communication, negotiation, analytical, and decision-making skills.

• Strong commercial and financial management capabilities with experience in handling P&L.

• Ability to work in a target-driven and highly competitive environment.

• Bachelor's degree in Business Administration, Automobile Engineering, Marketing, or a related field. MBA will be an added advantage.

**Key Performance Areas:**

• Sales Target Achievement

• Revenue and Gross Profit

• Dealership Profitability / P&L

• Market Share

• Lead Conversion

• Customer Satisfaction (CSI)

• Workshop Revenue and Vehicle Inflow

• Service Retention

• Parts and Accessories Revenue

• Team Productivity

• Customer Complaint Resolution

**What We Offer:**

• Senior leadership opportunity with overall responsibility for dealership business performance.

• Competitive salary and performance-based incentives.

• Opportunity to lead Citron and Jeep dealership operations.

• Career growth opportunities within the organization.

• Performance-driven and professional work environment.