Customer Relations Executive / Sr Executive

Richmax Group; Ernakulam; On-site; INR 350,000 - 550,000; Full time

Job summary

Richmax Group in Ernakulam, Kerala, invites applications from professionals to develop and manage customer relationships, aiming to improve satisfaction and drive revenue growth. The role focuses on implementing effective CRM strategies, building trust with clients, and delivering exceptional service across channels.

You will work with sales, marketing, and product teams to resolve issues, analyze feedback for product enhancements, and monitor customer interactions to sustain long-term

Responsibilities

• Develop and implement effective customer relationship strategies to achieve business objectives.
• Build and maintain strong relationships with customers, providing excellent customer service.
• Identify and pursue new business opportunities to drive growth and revenue.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze customer feedback and provide insights to improve products and services.
• Develop and manage customer relationship management systems to track interactions and sales.

Job description

• Develop and implement effective customer relationship strategies to achieve business objectives.
• Build and maintain strong relationships with customers, providing excellent customer service.
• Identify and pursue new business opportunities to drive growth and revenue.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze customer feedback and provide insights to improve products and services.
• Develop and manage customer relationship management systems to track interactions and sales.