Customer Relationship Executive

Digitide; Dhanbad; On-site; INR 350,000 - 500,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in Jharkhand, India, to manage customer inquiries, resolve issues, and coordinate with the collections team. You will maintain records with data privacy in mind and provide timely updates on account status.

The role requires a bachelor's degree and 2+ years in a customer-facing environment, with excellent verbal and written communication skills and proficiency in CRM and MS Office.

Qualifications

• Bachelor's degree preferred in Business Administration, Customer Service, or related field.
• Minimum 2 years in a customer-facing role, preferably in collections or customer service.
• Excellent verbal and written communication skills with internal teams and customers.
• Strong problem-solving and analytical abilities with creative solutions.
• Proficiency in using CRM systems and Microsoft Office suite.
• Ability to manage multiple tasks independently and stay organized.

Responsibilities

• Act as the primary point of contact for customers, ensuring prompt and professional responses to inquiries.
• Handle customer complaints and provide effective solutions to maintain satisfaction.
• Collaborate with the collections team to resolve payment-related issues.
• Maintain accurate records of customer interactions with data privacy in mind.
• Provide regular updates to customers on account status and information.
• Identify and elevate potential service issues to appropriate teams.
• Conduct customer satisfaction surveys and analyze feedback to improve services.
• Assist in developing and implementing customer retention strategies.
• Stay updated with industry trends and customer preferences to enhance experience.

Skills

CRM software

Communication skills

Problem-solving

MS Office

Organizational skills

Independent work

Education

Bachelor's degree in Business Administration/related field

Tools

CRM systems

Microsoft Office

Job description

Job Description:

As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling their inquiries, concerns, and complaints. Your role is crucial in maintaining positive customer relationships and ensuring a seamless experience. You will work closely with our collections team to resolve any issues and provide timely updates to customers. Your excellent communication and problem-solving skills will be key to your success in this role.

Responsibilities

• Act as the primary point of contact for customers, ensuring a prompt and professional response to inquiries.
• Handle customer complaints and provide effective solutions, maintaining a high level of customer satisfaction.
• Collaborate with the collections team to resolve customer issues related to payments and collections.
• Maintain accurate records of customer interactions and ensure data privacy and security.
• Provide regular updates to customers on the status of their accounts and any relevant information.
• Identify and elevate potential customer service issues to the appropriate teams for resolution.
• Conduct periodic customer satisfaction surveys and analyze feedback to improve services.
• Assist in developing and implementing customer retention strategies.
• Stay updated with industry trends and customer preferences to enhance the overall customer experience.

Qualifications

• A bachelors degree in Business Administration, Customer Service, or a related field is preferred.
• Minimum 2 years of experience in a customer-facing role, preferably in a collections or customer service environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and internal teams.
• Strong problem-solving and analytical skills, with the ability to make sound decisions and provide creative solutions.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office suite.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent organizational skills and attention to detail.
• A customer-centric approach with a focus on delivering exceptional service.
• Willingness to learn and adapt to new technologies and processes.
• Strong work ethic and a positive, collaborative attitude.