Customer Relations Executive (CRM)

Dr. Doodley; Bengaluru; In loco; INR 250.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pet cuddling

Descrizione del lavoro

Dr. Doodley in Bengaluru is seeking a customer service executive to handle inbound and outbound calls, WhatsApp chats, and pet-parent queries. You will book, reschedule and confirm appointments for hospital and home visits, ensuring a smooth scheduling process.

Coordinate with doctors, hospitals and internal teams for seamless service, follow up after visits for feedback, keep CRM records and call logs accurate, and contribute to our 24/7 pet healthcare network.

Competenze

• Excellent communication skills for phone and chat support.
• Ability to coordinate appointments and keep CRM records updated.
• Compassionate, patient handling of pet parents.

Mansioni

• Handle inbound and outbound calls and WhatsApp queries.
• Book, reschedule and confirm vet and home visit appointments.
• Coordinate with doctors, hospitals and internal teams for smooth service.
• Follow up after visits for feedback and resolve concerns.
• Keep CRM records and call logs accurate and up to date.

Conoscenze

Inbound/outbound calls

WhatsApp support

Appointment booking

CRM management

Strumenti

CRM software

Descrizione del lavoro

• Handle inbound and outbound calls, WhatsApp messages and pet parent queries.
• Book, reschedule and confirm appointments for hospital and home visits.
• Coordinate with doctors, hospitals and internal teams for smooth service.
• Follow up after visits for feedback and resolve or escape concerns.
• Keep CRM records and call logs accurate and up to date.

About us:

Dr. Doodley is a chain of multi-specialty 24/7 pet hospitals headquartered in Bangalore. With 7 state-of-the-art hospitals and a team of 80+ veterinary doctors, we are the largest pet hospital chain in Bangalore.

At Dr. Doodley, we build on two strong pillars of healthcare: great doctors and great infrastructure. Our team includes 15+ surgeons, 10+ gynaecologists, ER specialists, and many senior doctors. Our advanced equipment, modern OTs, and thoughtfully designed hospitals are redefining what pet healthcare looks like. From consultations and treatments to in-house diagnostics, radiology and ultrasonography, emergency and ICU care, and endoscopy and laparoscopy, our hospitals are equipped for it all. We are also India's first fully paperless pet hospital chain and we have treated more than 1,00,000 pets in last 2 years.

Our team of 250+ people is building the future of pet healthcare in India.

If you love working with fast-growing high impact team, join us.

• Extra perks- a chance to cuddle many pets.