Customer Support Specialist

Cessna Lifeline Veterinary Hospital; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Cessna Lifeline Veterinary Hospital in Bengaluru seeks a proactive Customer Support Specialist to handle inquiries across in-person, phone, WhatsApp and email channels. You will inform clients about wellness, grooming, boarding, and pharmacy services, and assist with bookings while maintaining service standards.

Ideal candidates have 2+ years in customer service, strong English communication, and multilingual abilities in Kannada, Tamil and Hindi.

Qualifications

• 2+ years of customer service experience preferred.
• Excellent spoken and written English.
• Kannada, Tamil and Hindi proficiency.

Responsibilities

• Respond promptly to customer inquiries in person, by phone, WhatsApp or email.
• Provide information on services, grooming, boarding, pharmacy and more.
• Maintain knowledge of products, policies and services.
• Assist with bookings, check-ins/outs and client satisfaction.
• Document queries and forward information to relevant teams.
• Suggest plans and products to pet parents.
• Explain concepts clearly and confirm understanding.
• Build rapport and collaborate with internal teams to enhance the customer experience.

Skills

CRM software

Multilingual ability

Customer service

Education

Degree or higher secondary education

Tools

CRM software

Job description

Department: Front Desk, Information & Solution Centre

No: of vacancies: Three (5)

Salary: 3,00,000/- to 6,00,000/- per annum as CTC

Our Customer Service team are looking for energetic, passionate, customer-focused individuals to join our team at Cessna Lifeline Veterinary Hospital, Domlur, Bengaluru, Karnataka.

Responsibilities for Customer Support Representative

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, WhatsApp or by email
• Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction
• Document queries, feedback, customer interactions when necessary, compiling documents and forwarding information to interested parties
• Recommend plans, packages, and products to the pet parents
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Assist clients by answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Collaborate with the internal teams to deliver the best customer experience
• Build long-term relationships with pet parents and pets

Requirements

Essential Qualifications for Customer Support Specialist

• 2+ years of previous customer service experience a plus
• Friendly and welcoming manner with clients and other members of the customer service team
• Extensive knowledge of the company's policies, procedures, goods and services
• Familiarity with customer-relationship management (CRM) software programs
• Ability to explain complex concepts in a clear, simple manner to customers
• Multilinguistic proficiency (Kannada, Tamil and Hindi)
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Work under pressure
• Ability to achieve the target set for the day & month

Desirable Qualifications for Customer Support Specialist

• Empathy
• Communication
• Adaptability
• Efficiency
• Relationship building
• Problem-solving

What are we looking for?

• Completion of Degree course or Higher Secondary School (Year 12 or equivalent)
• Excellent spoken and written English communication
• Computer literacy (MS Outlook, Word, Internet)
• Professional, courteous, and customer-focused demeanor
• Ability to work in a fast-paced team environment