Customer Service Executive

Animal Kingdom®; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Animal Kingdom® in New Delhi seeks a Customer Service Executive to handle queries via phone, email, chat, and in-person interactions. This full-time, on-site role emphasizes prompt, accurate, and empathetic responses to pet parents and partners, with meticulous record-keeping and escalation when needed.

You will coordinate with internal teams, monitor satisfaction, contribute to process improvements, and consistently uphold our values of care, reliability, and professionalism in every touchpoint.

Qualifications

• Strong interpersonal communication and listening skills.
• Ability to resolve inquiries and provide timely assistance.
• Experience with CRM or ticketing systems.
• Willingness to work rotating shifts.
• Customer-focused mindset and empathy.

Responsibilities

• Handle incoming queries via phone, email, chat, and in-person interactions.
• Resolve service-related issues and provide product/service information.
• Coordinate with internal teams to address concerns.
• Maintain detailed records of customer interactions.
• Monitor customer satisfaction and escalate complex cases as needed.
• Contribute feedback to improve processes and service quality.
• Represent Animal Kingdom® values of care, reliability, and professionalism.

Skills

Interpersonal skills

Customer support

Customer service

Customer satisfaction

Customer service management

Problem-solving

Calm under pressure

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree in business, communications, or related field preferred

Tools

CRM systems

Ticketing systems

Job description

Company Description

Animal Kingdom® is a tech-enabled pet care platform that connects pet parents, veterinarians, and service providers to create seamless pet care experiences. The company combines animal science research with retail, distribution, and experiential, customer-focused offerings to deliver comprehensive solutions under its “Let’s Pet®” banner. By integrating technology with expert pet care, Animal Kingdom® aims to make high-quality services accessible and convenient. Team members collaborate across functions to support an innovative, service-oriented environment focused on the well-being of pets and the satisfaction of pet parents.

Role Description

The Customer Service Executive is a full-time, on-site role based in New Delhi. In this position, the team member will handle incoming queries from pet parents and partners via phone, email, chat, and in-person interactions, ensuring prompt, accurate, and empathetic responses. Daily responsibilities include resolving service-related issues, providing product and service information, coordinating with internal teams to address concerns, and maintaining detailed records of customer interactions. The role also involves monitoring customer satisfaction, escalating complex cases when necessary, and contributing feedback to improve processes and service quality. The Customer Service Executive will consistently represent Animal Kingdom®’s values of care, reliability, and professionalism in every customer touchpoint.

Qualifications

• Candidates should possess strong Interpersonal Skills to communicate clearly, listen actively, and build trust with a diverse customer base.
• Candidates should possess skills related to Customer Support and Customer Service to handle inquiries, resolve issues, and provide timely assistance across multiple channels.
• Candidates should possess a focus on Customer Satisfaction to ensure positive experiences, manage expectations, and follow up on feedback and complaints.
• Candidates should possess capabilities in Customer Service Management to prioritize requests, coordinate with internal teams, and support continuous improvement of service workflows.
• Additional beneficial qualifications include proficiency with CRM or ticketing systems, strong problem-solving skills, and the ability to stay calm under pressure.
• Relevant experience in customer-facing roles, preferably in retail, hospitality, or pet care, and a basic comfort level with technology and digital tools are advantageous.
• A high school diploma or equivalent is required; a bachelor’s degree in business, communications, or a related field is preferred.
• An interest in animals and pet care, along with the ability to work in rotating shifts and collaborate effectively within a team, will be considered a strong plus.