Customer Support Specialist

Cessna Lifeline Veterinary Healthcare Private Limited; Bengaluru; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Cessna Lifeline Veterinary Hospital in Domlur, Bengaluru, Karnataka, seeks a Customer Support Representative to join our Front Desk, Information & Solution Centre.

You will respond to inquiries via in-person, phone, WhatsApp, or email, and provide information on wellness services, grooming, boarding, pharmacy, and more.

Qualifications

• 2+ years of customer service experience preferred.
• Fluent in English; multilingual Kannada, Tamil and Hindi advantageous.

Responsabilités

• Respond promptly and professionally to customer inquiries in person, by phone, WhatsApp or email.
• Provide information on wellness services, grooming, swimming, boarding, pharmacy, and more.
• Manage appointment bookings, check-ins/check-outs, service flow, and client satisfaction.
• Maintain knowledge of products, services, and customer service policies.
• Collaborate with internal teams to deliver the best customer experience.
• Build long-term relationships with pet parents and their pets.

Connaissances

CRM software

Multilingual (Kannada)

Multilingual (Tamil)

Multilingual (Hindi)

Communication

Customer service

Formation

Degree or Higher Secondary

Outils

MS Outlook

Description du poste

Department: Front Desk, Information &Solution Centre

No:of vacancies: Three(5)

Salary: 3,00,000/- to6,00,000/- per annum as CTC

Our Customer Service team are looking for energetic, passionate,customer-focused individuals to join our team atCessna LifelineVeterinary Hospital, Domlur, Bengaluru, Karnataka.

Responsibilities for Customer Support Representative

• Respondpromptly and professionally to incoming customer inquiries in person, bytelephone, WhatsApp or by email
• Provideaccurate information on our wellness services, grooming, swimming, boarding,pharmacy, and more
• Maintainan updated knowledge of the organization's products, services, and customerservice policies
• Assistwith appointment bookings, check-ins/check-outs, service flow, and clientsatisfaction
• Documentqueries, feedback, customer interactions when necessary, compiling documentsand forwarding information to interested parties
• Recommendplans, packages, and products to the pet parents
• Explainsimply and clearly in response to customer questions and check for customerunderstanding and acceptance
• Assistclients by answering any questions they may have
• Participatein training opportunities provided by the organization or by outside entities
• Establishand maintain good rapport with customers by using positive language andanticipating their needs
• Collaboratewith the internal teams to deliver the best customer experience
• Buildlong-term relationships with pet parents and pets

Requirements

• 2+years of previous customer service experience a plus
• Friendlyand welcoming manner with clients and other members of the customer serviceteam
• Extensiveknowledge of the company's policies, procedures, goods and services
• Familiaritywith customer-relationship management (CRM) software programs
• Abilityto explain complex concepts in a clear, simple manner to customers
• Multilinguisticproficiency (Kannada, Tamil and Hindi)
• Excellentorganizational and multitasking skills
• Abilityto maintain a calm and polite manner in stressful situations
• Willingnessto cooperate with customers and management to resolve any issues that may ariseWorkunder pressure
• Abilityto achieve the target set for the day & month

EssentialQualifications for Customer Support Specialist

DesirableQualifications for Customer Support Specialist

• Empathy
• Communication
• Relationshipbuilding
• Problem-solving

Whatare we looking for?

• Completionof Degree course or Higher Secondary School (Year 12 or equivalent)
• Excellentspoken and written English communication
• Computerliteracy (MS Outlook, Word, Internet)
• Professional,courteous, and customer-focused demeanor
• Abilityto work in a fast-paced team environment