Customer Relations Executive

SARAF FABTRADE PRIVATE LIMITED; Jaipur; On-site; INR 279,000 - 469,000; Full time

Job summary

SARAF FABTRADE PRIVATE LIMITED in Jaipur is seeking a customer-centric Inside Sales/CRM coordinator to manage inquiries, follow-ups, and convert leads into sales. You will communicate via calls and emails, draft professional messages, coordinate with sales, accounts, and operations, and maintain customer records using MS Excel and Tally.

Responsibilities include handling inquiries, maintaining records, and driving customer satisfaction through timely follow-ups and accurate data management.

Qualifications

• Strong written and verbal communication skills.
• Proficiency in professional email drafting.
• Excellent problem-solving and customer-handling abilities.
• Strong follow-up, negotiation, and sales-closing skills.
• Ability to manage multiple tasks and handle customer concerns professionally.
• Good coordination and time-management skills.

Responsibilities

• Manage customer inquiries, follow-ups, and relationship management.
• Communicate with customers through calls, emails, and other communication channels.
• Handle customer complaints, queries, and issues efficiently.
• Follow up on leads and quotations to convert potential customers into confirmed sales.
• Coordinate with the sales, accounts, and operations teams to ensure smooth order processing.
• Prepare reports, maintain customer records, and manage data using MS Excel.
• Handle basic accounting-related entries and coordination using Tally.
• Draft professional emails, quotations, and customer communications.
• Identify customer requirements and provide appropriate solutions.
• Maintain regular follow-ups to improve customer satisfaction, retention, and sales closure.

Skills

MS Excel

Tally

Written & verbal communication

Email drafting

Problem solving

Follow-up & negotiation

Sales closing

Multi-tasking

Coordination

Tools

MS Excel

Tally

Job description

Key Responsibilities

• Manage customer inquiries, follow-ups, and relationship management.
• Communicate with customers through calls, emails, and other communication channels.
• Handle customer complaints, queries, and issues efficiently.
• Follow up on leads and quotations to convert potential customers into confirmed sales.
• Coordinate with the sales, accounts, and operations teams to ensure smooth order processing.
• Prepare reports, maintain customer records, and manage data using MS Excel.
• Handle basic accounting-related entries and coordination using Tally.
• Draft professional emails, quotations, and customer communications.
• Identify customer requirements and provide appropriate solutions.
• Maintain regular follow-ups to improve customer satisfaction, retention, and sales closure.

Required Skills & Qualifications

• Good working knowledge of MS Excel and Tally.
• Strong written and verbal communication skills.
• Proficiency in professional email drafting.
• Excellent problem-solving and customer-handling abilities.
• Strong follow-up, negotiation, and sales-closing skills.
• Ability to manage multiple tasks and handle customer concerns professionally.
• Good coordination and time-management skills.

Preferred Candidate Profile

• A confident and result-oriented individual with a customer-first approach.
• Someone who can handle difficult situations calmly and find practical solutions.
• A candidate with the ability to convert leads into sales through effective communication and persistent follow-ups.
• Prior experience in CRM, customer service, sales coordination, or inside sales will be an advantage.

Key Performance Indicators (KPIs):

Customer satisfaction, lead conversion rate, sales closure, follow-up efficiency, and accuracy of customer records.