Customer Relations Executive

Air Maniax India; Ahmedabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Air Maniax India in Ahmedabad is seeking a Customer Experience Executive to handle customer enquiries and ensure a positive venue experience. You will respond across phone, WhatsApp, website, and walk-ins, sharing clear information about tickets, timings, and packages.

The role requires 1–3 years of experience, graduates preferred, and fluency in English and Hindi (Gujarati is a plus). You will update the CRM, support operations, and look for upselling opportunities while maintaining follow-up

Qualifications

• Graduate with preferred background in hospitality, management, or related field.
• 1–3 years experience in customer support or hospitality preferred.
• Excellent communication in English and Hindi; Gujarati knowledge is an advantage.
• Proficient with WhatsApp, Excel, and CRM/lead-management tools.
• Ability to handle objections and resolve queries with professionalism.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, website, social media, and walk-ins.
• Provide information about venue services, packages, and promotions.
• Resolve issues and complaints with empathy and professionalism.
• Maintain detailed records in CRM/lead-tracker with enquiry details and follow-up actions.
• Coordinate with Operations and Centre teams to ensure customer satisfaction.
• Identify upselling opportunities on packages or additional services.
• Ensure 100% follow-up discipline on active enquiries until resolution or closure.

Skills

Telephone communication

Hindi & English fluency

Customer-focused

WhatsApp & CRM tools

Problem solving

Gujarati knowledge (advantage)

Education

Graduate

Tools

Excel

CRM systems

Job description

Location: Air Maniax Ahmedabad
Department: Customer Experience
Experience: 1–3 years preferred
Education: Graduate preferred
Employment Type: Full-time
Reports To: Centre Head / Customer Experience Manager

Role Purpose

• Handle customer enquiries professionally to provide timely and accurate information.
• Address general customer queries regarding tickets, timings, activities, offers, packages, venue rules, and policies.
• Ensure a smooth and positive experience for customers from first contact to resolution.

Key Responsibilities

• Respond promptly to customer enquiries received via phone, WhatsApp, website, social media, and walk-ins.
• Provide clear and helpful information about venue services, packages, and promotions.
• Resolve customer issues and complaints with empathy and professionalism.
• Maintain detailed records of customer interactions and update CRM/lead tracker with enquiry details, call status, and follow-up actions.
• Coordinate with Operations and Centre teams to ensure customer satisfaction and smooth service delivery.
• Identify and communicate upselling opportunities when appropriate, such as on packages or additional services.
• Ensure 100% follow-up discipline on active enquiries until resolution or closure.

Candidate Profile

• Strong telephone communication and customer-handling skills.
• Excellent command of Hindi and English; knowledge of Gujarati is an advantage.
• Confident, patient, and customer-focused with strong problem-solving abilities.
• Prior experience in customer support, hospitality, events, or similar customer-facing roles is preferred.
• Comfortable using WhatsApp, Excel, and CRM/lead-management systems.
• Ability to handle customer objections and provide clear explanations.

Key Performance Indicators (KPIs)

• Lead response time and contact rate.
• Follow-up completion percentage.
• Customer satisfaction and feedback scores.
• Quality of lead closure and accuracy of issue resolution.

Skills: customer,enquiries,customer experience,customer support