Support Executive (Tamil, English & Hindi Speaking)

Mantras2Success Consultants; Ahmedabad District; On-site; INR 324,000 - 396,000; Full time

Job summary

Mantras2Success Consultants in Ahmedabad is seeking a Support Executive to manage client queries, resolve tickets, and coordinate with internal teams. The role requires 1–2 years of experience and a BCA or any graduate qualification. Proficiency in Tamil, English, and Hindi is preferred.

The position is based at the Ahmedabad office and involves training clients and maintaining proper records. Ideal candidates will have strong communication, multitasking abilities, and a team-oriented mindset to

Qualifications

• 1 to 2 years of experience in a customer support/tech support role.
• Qualification: BCA or any graduate.
• Languages: Tamil, English and Hindi.
• Good written and verbal communication are essential.

Responsibilities

• Manage and monitor support tickets to ensure timely resolution.
• Provide first-level support to clients addressing queries, issues, and service requests.
• Coordinate with internal teams for escalation and resolution.
• Participate in client meetings and support implementation activities.
• Conduct product training sessions for clients and end users.
• Prepare and maintain project-related documentation and support records.
• Document Change Requests (CRs) from clients and track issues to closure.

Skills

Verbal communication

Written communication

Customer handling

Interpersonal skills

Time management

CRM tools

Documentation

Reporting

Teamwork

Education

BCA

Any Graduation

Tools

CRM

Ticketing tools

Job description

We have an immediate hiring requirement for the position ofSupport Executiveat our Ahmedabad office. Kindly find the details below and share relevant profiles matching the requirements.

Position:Support Executive
Location:Ahmedabad
Experience:1 to 2 Years
Qualification:BCA or Any Graduate

Budget Range:Up to ₹3.60 LPA

Languages Required:

• Tamil
• English
• Hindi

Key Skills Required:

• Excellent verbal and written communication skills
• Strong customer handling and interpersonal skills
• Problem-solving and analytical mindset
• Effective time management and organizational skills
• Ability to work collaboratively in a team environment
• Hands-on experience with CRM and Ticket Management tools
• Ability to understand client requirements and provide appropriate solutions
• Proficiency in documentation and reporting

Roles & Responsibilities:

• Manage and monitor support tickets to ensure timely resolution and customer satisfaction.
• Provide first-level support to clients by addressing queries, issues, and service requests.
• Coordinate with internal teams for issue escalation and resolution.
• Participate in client meetings and support implementation activities.
• Conduct product training sessions for clients and end users.
• Prepare and maintain project-related documentation and support records.
• Gather and document Change Requests (CRs) from clients.
• Track and follow up on open issues to ensure timely closure.
• Ensure adherence to organizational processes, policies, and compliance requirements.
• Build and maintain strong client relationships through effective communication and support.

Key Competencies:

• Customer-centric approach
• Strong communication and presentation skills
• Attention to detail
• Ability to multitask and prioritize effectively
• Quick learner with a proactive attitude
• Strong sense of accountability and teamwork