Customer Relations : Bba

Care Plus Facility Private Limited; Maharashtra; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Provident Fund

Job summary

Care Plus Facility Private Limited is seeking a customer relations professional to manage customer interactions and ensure a positive service journey. You will handle queries across phone, email, WhatsApp, and in-person channels, understand requirements, and provide effective solutions while building strong relationships.

The role emphasizes follow-ups, coordination with internal teams, and maintaining accurate customer records.

Qualifications

• 0–3 years of experience in Customer Relations or related roles.
• Freshers with good communication are welcome.

Responsibilities

• Handle customer queries through phone, email, WhatsApp, and in-person interactions
• Understand customer requirements and provide appropriate solutions
• Maintain professional and positive relationships with customers
• Follow up with customers regarding enquiries, services, and requests
• Resolve customer complaints and coordinate with relevant departments
• Maintain accurate customer records and interaction details
• Assist in preparing customer reports and MIS
• Coordinate with Sales, Operations, Accounts, and other internal teams
• Collect customer feedback and identify areas for service improvement
• Support customer retention and relationship-building initiatives
• Maintain regular follow-ups with existing and potential customers

Skills

Verbal communication

Written communication

Customer service

Relationship management

Interpersonal skills

MS Office

CRM software

Education

BBA / B.Com / Graduate

Job description

Job Summary:

Responsible for managing customer interactions, resolving queries, maintaining strong customer relationships, and ensuring a positive customer experience throughout the service journey.

Key Responsibilities:

• Handle customer queries through phone, email, WhatsApp, and in-person interactions
• Understand customer requirements and provide appropriate solutions
• Maintain professional and positive relationships with customers
• Follow up with customers regarding enquiries, services, and requests
• Resolve customer complaints and coordinate with relevant departments
• Maintain accurate customer records and interaction details
• Assist in preparing customer reports and MIS
• Coordinate with Sales, Operations, Accounts, and other internal teams
• Collect customer feedback and identify areas for service improvement
• Support customer retention and relationship-building initiatives
• Maintain regular follow-ups with existing and potential customers

Skills Required:

• Excellent verbal and written communication skills
• Strong customer service and relationship management skills
• Good interpersonal and problem-solving abilities
• Professional and confident personality
• Strong follow-up and coordination skills
• Basic knowledge of MS Office and CRM software
• Ability to handle customers professionally and patiently

Qualification & Experience:

• BBA / B.Com / Graduate in any discipline
• 0–3 years of experience in Customer Relations, Customer Service, Sales Coordination, or similar roles
• Freshers with good communication skills can also apply

Preferred Experience:

• Experience in customer service, retail, real estate, hospitality, banking, or corporate services
• Candidates with strong communication and relationship-building skills preferred

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person