Customer Support Executive

Mayura Ziani

Coimbatore

On-site

INR 167,400 - 334,800

Full time

14 days+

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Job summary

A leading IT services company is seeking a Customer Support Executive in Coimbatore. This entry-level position involves providing exceptional support to UK clients, resolving issues, and maintaining customer interactions effectively. Candidates should possess strong English communication skills and problem-solving abilities, with a willingness to work in a dynamic, shift-based environment.

Qualifications

0–1 year experience in customer support (training provided).
Flexibility to work rotational shifts, including nights and weekends.

Responsibilities

Respond to customer queries via phone and email in a professional manner.
Troubleshoot customer issues and escalate as necessary.
Maintain accurate records in the CRM system.

Skills

Excellent English communication

Problem-solving

Multitasking

Basic technical proficiency

Education

Degree in any discipline

English Literature preferred

Job description

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Job Title: Customer Support Executive
Location: Coimbatore (On-site)
Shift: Rotational (including nights/weekends)

About the Role:
We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:
- Respond to customer queries via phone, email in a timely and professional manner.
- Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary.
- Guide customers on product features, usage, and best practices.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Gather customer feedback and share insights with internal teams to improve service.

Requirements:
- Education:Degree in any discipline (English Lit preferred).
- Experience: 0–1 year in customer support (training provided).
- Skills:
- Excellent English communication (verbal and written).
- Strong problem-solving and multitasking abilities.
- Basic technical proficiency (comfortable using CRM tools).
- Work Flexibility: Willingness to work rotational shifts, including nights and weekends.
- Location: Must be able to commute daily to our Coimbatore office.

Good to Have:
- Prior experience in international customer support (especially UK clients).
- Familiarity with helpdesk software and support ticketing systems.