Tourism Executive - Thoraipakkam - Immediate Joiners

Sanvi Engineering And Business Consulting Solutions

Chennai

On-site

INR 350,000 - 600,000

Full time

14 days+

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Job summary

A leading tourism brand is seeking a Tourism Executive to enhance customer experiences. Responsibilities include managing inquiries, providing travel information, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree in a relevant field, with a strong customer service background and effective problem-solving skills. This is a full-time position located in Thoraipakkam, Chennai, with immediate joiners preferred.

Qualifications

Bachelor's degree in a relevant field is required.
Prior experience in customer service within tourism or hospitality.
Strong communication and interpersonal skills are essential.

Responsibilities

Manage customer inquiries and ensure satisfaction.
Provide information on travel packages and assist with bookings.
Develop strong customer relationships and address complaints.

Skills

communication skills

customer service

interpersonal skills

proficiency in booking systems

problem-solving

Education

Bachelor's degree in Hospitality Management, Tourism, or Business Administration

Tools

customer management software

reservation and booking systems

MS Office

Job description

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Sanvi Engineering And Business Consulting Solutions provided pay range

This range is provided by Sanvi Engineering And Business Consulting Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are hiring Tourism Executive for a leading Tourism Brand

Overview

The Tourism Executive plays a crucial role in the tourism industry as they are responsible for building and maintaining long-term relationships with customers. Their primary focus is on ensuring customer satisfaction, handling customer inquiries, and providing information about travel packages and services. This role is vital for fostering positive customer experiences and promoting customer loyalty within the tourism sector.

Key Responsibilities

Managing customer inquiries and concerns via phone, email, and in-person interactions
Providing detailed information about travel packages, itineraries, and destination options
Assisting customers in booking reservations, flights, accommodations, and transportation
Addressing customer complaints and resolving issues in a timely and efficient manner
Developing and maintaining strong relationships with existing and potential customers
Collaborating with internal teams to ensure seamless customer experiences
Collecting and updating customer information in the database
Monitoring customer feedback and implementing improvements based on insights
Developing promotional strategies to attract new customers and retain existing ones
Ensuring compliance with industry regulations and standards
Preparing reports on customer feedback, satisfaction, and trends
Participating in training and development programs to enhance skills and knowledge
Keeping abreast of industry trends and competitive offerings
Contributing to the development of marketing materials and campaigns
Attending industry events and conferences to network and promote services

Required Qualifications

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
Prior experience in a customer service or sales role within the tourism or hospitality industry
Excellent communication skills, both written and verbal
Strong interpersonal abilities and a customer-centric mindset
Proficiency in using reservation and booking systems
Knowledge of popular travel destinations, attractions, and travel trends
Ability to multitask and prioritize in a fast-paced environment
Problem-solving skills with a focus on delivering effective solutions
Understanding of customer relationship management principles
Ability to work flexible hours, including weekends and holidays
Knowledge of foreign languages is a plus
Familiarity with industry regulations and compliance standards
Attention to detail and accuracy when handling customer information and bookings
Proficiency in MS Office and customer management software
Enthusiasm for travel and a passion for providing exceptional customer service

Work Location: Thoraipakkam, Chennai.

Immediate Joiners Are Preferred.

For more details contact us at 9176033506/9791033506.

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Seniority level