Customer Quality Engineer

Roots Group; Coimbatore District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Roots Group in Coimbatore is seeking an experienced Quality Engineer to lead customer quality initiatives. You will be the primary contact for quality concerns, analyze warranty data, and drive root-cause investigations across EV/Automotive programs.

Collaborating with design, manufacturing, engineering and supply chain, you will contain issues, implement corrective actions and maintain meticulous documentation and metrics to prevent recurrence.

Qualifications

• Experience: 5-7 years.
• Industry Preferred: EV / Automotive / Auto Ancillary
• Qualifications: BE/B.Tech–Mechanical/Automobile
• Skills: Hands on experience in 7 QC Tools, 8D Analysis, Electrical troubleshooting

Responsibilities

• Serve as the primary point of contact for customer quality concerns.
• Monitor CRM portals, respond to quality alerts, track Zero Km Concerns and warranty complaints.
• Through knowledge in Lithium Battery, BMS and Vehicle firmware
• Functional understanding of traction motors, Controllers, On-board chargers, DC-DC converters and Lights and Horns
• Liaise with internal teams (Design, manufacturing, engineering, supply chain) to resolve customer quality issues.
• Responsible for Root-cause analysis and Taking corrective actions for Customer complaints
• Coordinate containment and rework activities when necessary for customer concerns.
• Maintain clear documentation of all customer-related quality issues and actions.
• Track and report on customer quality metrics, such as Zero km concerns, warranty complaints and warranty cost etc.
• Analyze returned parts from customers and conduct warranty case analysis and Field visits for failure analysis
• Monitor field replacement parts availability

Skills

Quality management

Root-cause analysis

Warranty analysis

Customer liaison

CRM monitoring

Education

BE/B.Tech in Mechanical or Automobile

Tools

7 QC Tools

8D Analysis

Electrical troubleshooting

Job description

Coimbatore North, India | Posted on 05/12/2026

Functional Competencies / Skills critical for thejob

• Serve as the primary point of contact for customerquality concerns.
• Monitor CRM portals, respond to quality alerts,track Zero Km Concerns and warranty complaints.
• Through knowledge in Lithium Battery, BMS and Vehiclefirmware
• Functional understanding of traction motors, Controllers,On-board chargers, DC-DC converters and Lights and Horns
• Liaise with internal teams (Design, manufacturing,engineering, supply chain) to resolve customer quality issues.
• Responsible for Root-cause analysis and Takingcorrective actions for Customer complaints
• Coordinate containment and rework activities whennecessary for customer concerns.
• Maintain clear documentation of allcustomer-related quality issues and actions.
• Track and report on customer quality metrics, suchas Zero km concerns, warranty complaints and warranty cost etc.
• Analyze returned parts from customers and conductwarranty case analysis and Field visits for failure analysis
• Monitorfield replacement parts availability

Requirements

Experience: 5-7 years

Industry Preferred: EV / Automotive / AutoAncillary

Qualifications: B.E/B. Tech–Mechanical/Automobile

Skills: Hands onexperience in 7 QC Tools, 8D Analysis, Electrical trouble