Customer Quality Coordinator

Castrol Services; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Castrol Services seeks a Customer Quality Coordinator to act as the operational backbone for customer quality activities. You will manage CSR administration, PPAP/PQA, and regulatory documentation, ensuring audit-ready records and accurate data across OMS and related systems.

The role requires 3+ years with OEM customers and IATF 16949 knowledge, plus experience with core quality tools. Strong organizational and data-management skills are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 3 years working with OEM customers.
• Minimum 3 years' experience with IATF 16949 and customer-specific standards such as VDA, QS9000, Ford Q1, and VW Formel-Q.
• Minimum 3 years in process management.
• Minimum 3 years using quality core tools including APQP, PPAP, FMEA, and 8D.
• Experience in quality coordination, process support, or administrative roles.
• Experience working with digital systems, quality platforms, and workflow tools.

Responsibilities

• Maintain and support Customer Quality processes within OMS and related systems.
• Ensure process documentation is current, controlled, and audit-ready.
• Support KPI reporting, governance updates, and process compliance activities.
• Manage end-to-end CSR administration and lifecycle tracking.
• Maintain customer requirement records, PPAP/PQA references, requalification status, and compliance documentation.
• Support customer readiness through structured data management and audit evidence maintenance.
• Prepare, validate, and maintain PPAP/PQA documentation.
• Coordinate inputs from Sales, Technology, and Quality teams.
• Support IMDS submissions, customer disclosures, and regulatory compliance documentation.
• Administer customer change notification processes.
• Maintain customer/product master data and change records.
• Coordinate stakeholder inputs and ensure timely closure of CMC cases.
• Prepare documentation and data for customer meetings, RFQs, tenders, and contracts.
• Support customer inquiries related to chemical and regulatory disclosures.
• Ensure consistent and compliant customer responses.
• Prepare audit packages and supporting evidence.
• Maintain audit repositories and coordinate stakeholder inputs.

Skills

Attention to detail

Data accuracy

Stakeholder coordination

Administrative capability

Documentation management

Education

Bachelor's degree or equivalent

Tools

APQP

PPAP

FMEA

8D

IMDS

Quality systems

Job description

About the team:

The Customer Quality Coordinator serves as the operational and administrative backbone of Customer Quality activities, ensuring customer-related processes, documentation, and data are accurate, compliant, traceable, and audit-ready. The role supports Customer Quality Advisors by managing process execution, data integrity, and documentation, enabling effective customer engagement and decision-making. Success is measured through customer satisfaction, compliance, data quality, and timely execution.

Shift Timing:

9:00am to 6:00pm / 12:00 to 9:00pm IST

Key tasks:

Customer Quality Process Administration

• Maintain and support Customer Quality processes within OMS and related systems.
• Ensure process documentation is current, controlled, and audit-ready.
• Support KPI reporting, governance updates, and process compliance activities.

Customer Specific Requirements (CSR) Coordination

• Manage end-to-end CSR administration and lifecycle tracking.
• Maintain customer requirement records, PPAP/PQA references, requalification status, and compliance documentation.
• Support customer readiness through structured data management and audit evidence maintenance.

PPAP, PQA and Special Customer Requirement Support

• Prepare, validate, and maintain PPAP/PQA documentation.
• Coordinate inputs from Sales, Technology, and Quality teams.
• Support IMDS submissions, customer disclosures, and regulatory compliance documentation.

Change Management Communication (CMC)

• Administer customer change notification processes.
• Maintain customer/product master data and change records.
• Coordinate stakeholder inputs and ensure timely closure of CMC cases.

Customer Quality Operational Support

• Prepare documentation and data for customer meetings, RFQs, tenders, and contracts.
• Support customer inquiries related to chemical and regulatory disclosures.
• Ensure consistent and compliant customer responses.

Audit and Compliance Support

• Prepare audit packages and supporting evidence.
• Maintain audit repositories and coordinate stakeholder inputs.
• Ensure documentation meets internal and external audit requirements.

Supplier Performance Rating Management

• Collect and maintain OEM and non-OEM supplier performance ratings.
• Track follow-up actions for lower-rated suppliers.
• Maintain scorecards and reporting for internal stakeholders.

Technical Competencies

• Knowledge of Customer Specific Requirements (CSR).
• Understanding of Change Management Communication (CMC).
• Familiarity with PPAP, PQA, APQP, FMEA, and 8D methodologies.
• Knowledge of IMDS, chemical disclosures, and compliance documentation.
• Experience with quality systems, workflow tools, and data management platforms.

Behavioral Competencies

• Strong attention to detail and data accuracy.
• Process discipline and documentation management.
• Organizational and follow-up skills.
• Stakeholder coordination and collaboration.
• Effective communication and administrative capability.
• Ability to convert complex information into structured records and reports.

Experience required:

• Bachelor's degree or equivalent experience.
• Minimum 3 years working with OEM customers.
• Minimum 3 years' experience with IATF 16949 and customer-specific standards such as VDA, QS9000, Ford Q1, and VW Formel-Q.
• Minimum 3 years in process management.
• Minimum 3 years using quality core tools including APQP, PPAP, FMEA, and 8D.
• Experience in quality coordination, process support, or administrative roles.
• Experience working with digital systems, quality platforms, and workflow tools.