Customer Quality Engineer

Tata AutoComp Systems Limited; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata AutoComp Systems Limited in Maharashtra seeks an experienced Automotive Quality Engineer to drive PPAP, FMEA alignment, and problem solving across the value stream. You will translate customer specifications into robust internal quality plans and coordinate 8D investigations with cross-functional teams.

The role requires hands-on experience with PPAP, APQP, control plans, and IATF 16949 standards, plus ability to interface with OEMs on field issues and ensure containment actions are timely

Qualifications

• Bachelors degree in engineering (Mechanical/Electrical/Electronics/Automotive).
• Certified IATF auditor mandatory.
• Master's in quality/Operations/Project Management desirable.
• Total experience ~5 years in automotive quality or manufacturing engineering.
• Powertrain experience with electrified systems (e-drives, inverter, high-voltage).

Responsibilities

• Lead PPAP with OEMs and secure validation sign-off before SOP.
• Translate customer specs into internal quality plans.
• Align Design PFMEA with Process PFMEA and verify risks.
• Interface with OEMs for assembly line issues and field claims.
• Coordinate 8D investigations with cross-functional teams.
• Coordinate containment actions at supplier and OEM sites.
• Ensure compliance with IATF 16949 and CSR requirements.
• Host OEM quality reps for plant assessments.

Skills

PMSM

Induction Motors

Stator winding insulation

Rotor magnet retention

Thermal management

Resolvers

Inverter architecture

IGBT/SiC switching

Gate drivers

Mechanical transmission

NVH analysis

EOL testing

Powertrain validation

Minitab

Education

Bachelor's in Mechanical/Electrical/Electronics/Automotive

Certified IATF auditor

Master's in quality/Operations/Project Management

Tools

Minitab

Job description

JD:

The purpose of this position is to implement customer requirements (inhouse & extended workbench) & ensure faster response in resolving Q issues without affecting customer line & improve customer satisfaction index. Drive product audits (functional, barrier, assemblies, EOL) across value stream & error free product & PPAP dispatches to Customers (external & internal). The purpose of this position is to drive product quality across value stream & dispatch error free product to Customers.

• PPAP Approval: Lead the Production Part Approval Process (PPAP) with OEMs to secure full validation sign-off before Start of Production (SOP).
• Requirement Matrix: Translate complex customer technical specifications into the plants internal quality control plans.
• FMEA Alignment: Review and align the System/Design FMEAs with the Process FMEA (PFMEA) to verify that potential risks are controlled on the assembly line.
• OEM Interface: Serve as the first point of contact for customer assembly plants or field claims regarding eAxle operational anomalies.
• Structured Problem Solving: Facilitate interdisciplinary 8D investigations. Coordinate with specialists in motor winding, power electronics, and gear geometry to determine the true root cause using problem solving
• Containment Action: Immediately coordinate quarantine and containment procedures at both the supplier facility and the customers vehicle assembly plant to prevent spillover.
• Standards Enforcement: Maintain strict compliance with automotive sector standards as per IATF 16949 and specific regional mandates.
• Customer Audits: Host OEM quality representatives for regular plant line assessments, run-at-rate tests, and quality management system reviews.

2. Key Responsibilities

3. Skills & Competencies

Technical Powertrain Competencies

• Electric Motor & E-Drive Systems: Strong understanding of Permanent Magnet Synchronous Motors (PMSM) or Induction Motors (IM), including stator winding insulation, rotor magnet retention, thermal management, and position sensors (resolvers).
• Power Electronics & Inverter Integration: Basic knowledge of inverter architecture, IGBT/SiC switching behaviours, gate drivers, software-to-hardware interfaces.
• Mechanical & Gearbox Systems: Proficiency in mechanical transmission concepts, high-speed NVH (Noise, Vibration, and Harshness) signatures, bearing durability, and dynamic oil sealing/lubrication systems.
• End-of-Line (EOL) Testing: Familiarity with powertrain production validation testing, including high-voltage isolation checks, leak tests, back-EMF measurements.

Automotive Quality Core Tools & Problem Solving

• Core Tools Mastery: Advanced expertise in APQP (Advanced Product Quality Planning), PPAP (Production Part Approval Process), and control plans.
• Risk Analysis & Statistics: Deep proficiency in FMEA (Design & Process Failure Mode and Effects Analysis), SPC (Statistical Process Control), and MSA (Measurement Systems Analysis) using software like Minitab.
• Automotive Standards: Strong working knowledge of IATF 16949 quality management standards (Functional Safety / ASIL levels) for electrified powertrains. Customer-Specific Requirements (CSR):
• Structured Problem Solving: Certified or highly experienced in 8D methodology, 5-Why analysis, Fishbone (Ishikawa) diagrams, and Red X/Shainin techniques.
• Containment Execution: Speed and precision in establishing robust boundary samples, quarantine logic, and clean-point definitions at both supplier and OEM sites.

Interpersonal & Customer Management Skills

• Crisis Management & Resilience: Ability to maintain professional composure and logical thinking under high-pressure scenarios, such as when facing an OEM assembly line stoppage.
• Technical Diplomacy: Strong communication skills to act as a buffer and translator between demanding OEM quality managers and internal engineering/manufacturing teams.
• Cross-Functional Leadership: Capacity to lead matrixed, cross-functional engineering teams (mechanical, software, electrical, manufacturing) without direct reporting authority.

4. Education

• Bachelors degree in engineering in Mechanical, Electronics, Electrical, Automotive engineering.
• Certified IATF auditor (mandatory)
• Master's in quality / Operation / Project Management (desirable)

5. Experience

• Total Experience: Typically, approx. 5 years of professional progressive experience in automotive quality, product engineering, or manufacturing engineering.
• Powertrain Specifics: Minimum 3 years of dedicated experience working with electrified powertrain systems (e-drives, electric motors, inverters, eAxles, or high-voltage battery systems).