Customer Project Manager

Ericsson; Patna; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Ericsson in India, Patna is seeking a Customer Project Manager to drive fulfillment assignments, manage customer relations and ensure on-time, on-budget project delivery. The role emphasizes data-driven decision making, compliance, and value realization for both Ericsson and clients.

The candidate should hold a PMP certification, possess strong consultative and negotiation skills, and have experience in program/project finance and delivery management within a technology context.

Qualifications

• PMP certification is mandatory.
• Experience in project/program management and delivery excellence.
• Strong data analytics and financial acumen for project performance.

Responsibilities

• Align pre-sales CFR with the contract and delivery.
• Develop project plans for approval and target execution.
• Manage customer and stakeholder relationships, ensuring alignment throughout all stages of execution.
• Ensure financial performance to meet target Unadjusted Margin.
• Uphold delivery excellence within defined scope, budget, and timeline.
• Comply with applicable directives, with focus on zero impact on people and environment.
• Maintain data accuracy for conscientious and reliable reporting.

Skills

PMP certification

Consultative skills

Automation

Process management

Negotiation

Stakeholder management

Data analytics

Financial acumen

Artificial Intelligence

Customer insights

Ericsson portfolio

Change and improvement management

Program/Project finance management

Customer relationship building

Project management

Job description

Grow with us

About this opportunity:

We are excited to offer an opportunity to join our team at Ericsson as a Customer Project Manager (CPM). This role is value-driven, data-centered, and pivotal to fostering a balance between Ericsson and our valued customers. The CPM is responsible for Fulfillment Assignment Specifications (FAS) execution accountability, compliance to group, legal, and financial directives. A key part of the role is delivering value and benefit recognition through each project, for the benefit of both Ericsson and our clients.

What you will do:

• Align pre-sales CFR with the contract and delivery.
• Develop project plans for approval and target execution.
• Manage customer and stakeholder relationships, ensuring alignment throughout all stages of execution.
• Ensure financial performance to meet target Unadjusted Margin.
• Uphold delivery excellence within defined scope, budget, and timeline.
• Comply with applicable directives, with focus on zero impact on people and environment.
• Maintain data accuracy for conscientious and reliable reporting.

The skills you bring:

• PMP certification is mandatory.
• Consultative Skills.
• Automation.
• Process Management.
• Negotiation.
• Service Delivery Business Understanding.
• Data Analytics.
• Financial Acumen.
• Artificial Intelligence (AI).
• Customer Insights.
• Ericsson Portfolio.
• Stakeholder Management.
• Change and Improvement Management.
• Program/Project Finance Management.
• Customer Relationship Building.
• Project management.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Patna

Req ID: 791975