Customer Project Manager

Ericsson GmbH; Patna; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ericsson is looking for a Customer Project Manager (CPM) in Patna, India. You will drive fulfillment specs, ensure compliance, and deliver value with customers across project phases.

You will align pre-sales with delivery, manage plans, and monitor financial performance to achieve margins while maintaining delivery excellence and data accuracy. Excellent stakeholder management is essential.

Qualifications

• PMP certification is mandatory.
• Consultative skills required.
• Strong understanding of automation and process management.
• Experience with stakeholder management and financial acumen.
• Data analytics to drive project outcomes.
• Familiarity with AI and customer insights is a plus.

Responsibilities

• Align pre-sales CFR with the contract and delivery.
• Develop project plans for approval and target execution.
• Manage customer and stakeholder relationships across execution.
• Ensure financial performance to meet target margin.
• Uphold delivery excellence within scope, budget, and timeline.

Skills

PMP certification

Consultative Skills

Automation

Process Management

Negotiation

Service Delivery

Data Analytics

Financial Acumen

Artificial Intelligence

Customer Insights

Ericsson Portfolio

Stakeholder Management

Change & Improvement

Program/Project Finance

Customer Relationship

Project management

Job description

Grow with us

About this opportunity:

We are excited to offer an opportunity to join our team at Ericsson as a Customer Project Manager (CPM). This role is value-driven, data-centered, and pivotal to fostering a balance between Ericsson and our valued customers. The CPM is responsible for Fulfillment Assignment Specifications (FAS) execution accountability, compliance to group, legal, and financial directives. A key part of the role is delivering value and benefit recognition through each project, for the benefit of both Ericsson and clients.

What you will do:

• Align pre-sales CFR with the contract and delivery.
• Develop project plans for approval and target execution.
• Manage customer and stakeholder relationships, ensuring alignment throughout all stages of execution.
• Ensure financial performance to meet target Unadjusted Margin.
• Uphold delivery excellence within defined scope, budget, and timeline.
• Comply with applicable directives, with focus on zero impact on people and environment.
• Maintain data accuracy for conscientious and reliable reporting.

The skills you bring:

• PMP certification is mandatory.
• Consultative Skills.
• Automation.
• Process Management.
• Negotiation.
• Service Delivery Business Understanding.
• Data Analytics.
• Financial Acumen.
• Artificial Intelligence (AI).
• Customer Insights.
• Ericsson Portfolio.
• Stakeholder Management.
• Change and Improvement Management.
• Program/Project Finance Management.
• Customer Relationship Building.
• Project management.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Patna