Operations Executive

Digitide; Ranchi; On-site; INR 300,000 - 540,000; Full time

Job summary

Digitide is seeking an Operations Executive in Ranchi, India to support daily operations and customer care. You will be the backbone of our team, ensuring efficient processes and a positive customer experience.

The role emphasizes handling inquiries, resolving issues, and maintaining accurate documentation. The ideal candidate has 2+ years in customer-facing roles, strong communication, and proficiency with CRM systems.

Qualifications

• 2+ years in a customer-facing role (back-office/operations preferred).
• Excellent communication and customer-centric mindset.
• Strong problem-solving abilities and proactive attitude.
• Proficiency with CRM systems and related software.
• Ability to work independently and manage multiple tasks.
• Detail-oriented with accurate documentation.
• Strong organizational skills and the ability to prioritize tasks.
• Positive, professional attitude and willingness to learn new processes.

Responsibilities

• Handle customer inquiries with timely, accurate information and solutions.
• Maintain high customer satisfaction by resolving issues and building relationships.
• Collaborate with cross-functional teams to ensure smooth operations.
• Monitor and analyze customer feedback to identify improvements.
• Assist in developing and implementing customer service policies.
• Ensure compliance with company standards in all interactions.
• Maintain records of customer interactions and support cases.
• Provide regular reports on service performance and trends.
• Stay updated on product knowledge and industry trends.

Skills

CRM software

Customer service

Communication

Problem solving

Documentation

Multitasking

Attention to detail

Organizational skills

Interpersonal skills

Learnability

Education

Business Administration or related field

Tools

CRM software

Job description

Job Description:

As an Operations Executive, you will play a vital role in our companys success by supporting the daily operations and customer care functions. You will be the backbone of our team, ensuring efficient processes and a positive customer experience. Your contributions will directly impact our reputation and growth.

Responsibilities

• Handle customer inquiries and provide timely, accurate information and solutions.
• Maintain a high level of customer satisfaction by resolving issues and building positive relationships.
• Collaborate with cross-functional teams to ensure smooth operations and efficient processes.
• Monitor and analyze customer feedback to identify areas of improvement.
• Assist in developing and implementing customer service strategies and policies.
• Ensure compliance with company standards and regulations in all customer interactions.
• Maintain accurate records and documentation of customer interactions and support cases.
• Provide regular reports and insights on customer service performance and trends.
• Stay updated with product knowledge and industry trends to offer relevant and up-to-date information to customers.

Qualifications

• A minimum of 2 years of experience in a customer-facing role, preferably in a back-office or operations capacity.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• A keen eye for detail and a commitment to accuracy in documentation.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A positive and professional attitude, with a focus on delivering exceptional customer service.
• Willingness to learn and adapt to new processes and technologies.
• A degree in Business Administration, Customer Service, or a related field is preferred but not mandatory.