Operations Executive

Digitide; New Delhi; On-site; INR 500,000 - 900,000; Full time

Job summary

Digitide is seeking an Operations Executive to oversee back‑office operations and coordinate with the CCE team to deliver timely resolutions. The role emphasizes process improvement, documentation, and adherence to policies to sustain a positive customer experience.

The successful candidate will lead a team, manage multiple tasks, and analyze performance metrics to drive operational excellence. Strong communication and organizational skills are essential for success in a dynamic environment.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in operations or customer care roles.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Analytical mindset with data interpretation skills.
• Effective communication, written and verbal.
• Ability to manage multiple tasks independently.

Responsibilities

• Manage and oversee back‑office operations, ensuring efficient workflow and timely task completion.
• Coordinate with CCEs and other teams to address customer inquiries and provide timely resolutions.
• Implement and maintain effective operational processes and procedures.
• Monitor and analyze performance metrics to identify areas for improvement.
• Ensure compliance with company policies and industry regulations.
• Train and mentor junior team members, fostering a culture of continuous learning.
• Collaborate with stakeholders to develop and implement strategic initiatives.
• Maintain accurate records and documentation for audit and reporting purposes.
• Stay updated with industry trends and best practices to enhance operational efficiency.
• Provide regular updates and reports to the management team on operational performance.

Skills

Back-office operations

Process improvement

Team leadership

Data analysis

MS Office

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Job description

Job Description: As an Operations Executive, you will be responsible for overseeing the smooth operation of our back‑office processes. This includes coordinating with various teams, managing resources, and ensuring timely and accurate execution of tasks. You will work closely with the Customer Care Executive (CCE) team to provide support and resolve any customer inquiries or issues. Your role is vital in maintaining a positive customer experience and driving operational excellence.

Responsibilities

• Manage and oversee back‑office operations, ensuring efficient workflow and timely task completion.
• Coordinate with CCEs and other teams to address customer inquiries and provide timely resolutions.
• Implement and maintain effective operational processes and procedures.
• Monitor and analyze performance metrics to identify areas for improvement.
• Ensure compliance with company policies and industry regulations.
• Train and mentor junior team members, fostering a culture of continuous learning.
• Collaborate with stakeholders to develop and implement strategic initiatives.
• Maintain accurate records and documentation for audit and reporting purposes.
• Stay updated with industry trends and best practices to enhance operational efficiency.
• Provide regular updates and reports to the management team on operational performance.

Qualifications

• Bachelors degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations or customer care role.
• Strong leadership and team management skills, with the ability to motivate and inspire.
• Excellent organizational and time management abilities, with a focus on attention to detail.
• Proficiency in using MS Office and other relevant software for operational tasks.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Effective communication skills, both written and verbal, for clear and concise interaction.
• Ability to work independently and manage multiple tasks simultaneously.
• Problem‑solving skills with a proactive approach to identifying and resolving issues.
• Flexibility to adapt to changing priorities and a dynamic work environment.