Customer Success Lead

crewlia; India; Remote; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Bonus structure

Learning stipend

Health benefits

High-impact projects

Job summary

Crewlia is seeking a Customer Success Lead to shape operations, drive strategic initiatives, and deliver exceptional results within a remote, fast-paced team. You will balance big-picture thinking with hands-on execution to advance our customer outcomes.

This role emphasizes mentorship, process improvement, and cross-team collaboration, with a flexible schedule and a performance-based bonus. You will manage stakeholder relationships, resolve complex issues, and lead high-impact projects from

Qualifications

• Experience in operations, project management, or client success.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• 5-8 years of demonstrated, progressive success in a relevant functional role.

Responsibilities

• Maintain highly detailed and accurate records of all stakeholder interactions.
• Respond promptly and professionally to client inquiries and escalations.
• Manage project timelines, resource allocation, and cross-team coordination.
• Provide ongoing mentorship, guidance, and training to junior team members.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Skills

Multitasking

Operations management

Client success

De-escalation

Tools

CRM software

Job description

We are actively seeking a dynamic Customer Success Lead to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Maintain highly detailed and accurate records of all stakeholder interactions.
• Respond promptly and professionally to client inquiries and escalations.
• Manage project timelines, resource allocation, and cross-team coordination.
• Provide ongoing mentorship, guidance, and training to junior team members.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Required Skills & Qualifications:

• Exceptional ability to manage multiple competing priorities simultaneously.
• Proven track record in operations, project management, or client success.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• 5-8 years of demonstrated, progressive success in a relevant functional role.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.