Customer Service Specialist

Skill Veda; Delhi; Hybrid; INR 300,000 - 450,000; Full time

Benefits offered by this job

Shuttle service from metro

Meals on the house

Spa & gym reimbursement up to ₹6,000

Job summary

Atlys invites applications for a Guest Delight Associate to be the first point of contact for travelers, delivering exceptional support via calls, chat, and email.

You will guide applicants through the visa journey, resolve queries, and ensure travelers feel supported throughout the process.

Qualifications

• Graduates only; postgraduate candidates should not apply.
• Excellent spoken and written English communication skills required.
• Pursuing the Customer Success Career Accelerator Program with this job is mandatory.

Responsibilities

• Provide timely support across calls, chat, and email.
• Resolve visa-related concerns with empathy and accuracy.
• Document interactions in CRM and follow up for complete resolution.
• Stay updated on visa regulations and product changes.

Skills

English communication

Hindi language

CRM tools

Docs & record-keeping

Customer-centric

Education

Graduate

Tools

CRM systems

Job description

Shift: 5 Days from Office, 1 day WFH (9-hour shift + 1 hour break)

Eligibility Criteria

• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing the Customer Success Career Accelerator Program with this job is mandatory and non-negotiable.

About the organisation:

We believe the path to a more open world starts by making travel effortless.

Visa processes are one of the biggest pain points for global travelers — and Atlys is solving that by automating the end-to-end visa experience.

We’re building technology that improves global movement liquidity, something that will change how the world travels for decades to come.

Why You’ll Love Working Here:

• Shuttle service from the metro for a smoother commute
• Meals on the house
• Spa & gym reimbursement up to ₹6,000
• Supportive, fast-growing, mission-driven TravelTech environment

Role Overview:

As a Guest Delight Associate, you’ll be the first point of contact for travelers, offering outstanding support through calls, chat, and email.

You’ll simplify the visa application journey, resolve queries, and ensure every traveler feels supported throughout the process.

The Job

• Deliver timely and professional support across calls, chat, and email.
• Resolve visa-related concerns with empathy and accuracy.
• Gain deep knowledge of visa products and services.
• Collaborate with internal teams to resolve issues quickly.
• Document interactions in CRM systems.
• Follow up to ensure complete resolution.
• Suggest process improvements and identify inefficiencies.
• Stay updated on visa regulations, travel policies, and product changes.
• Use customer support tools efficiently to maintain service quality.

Ideal Candidate

• At least 6 months in a customer calling or chat support role.
• Fluent in English and Hindi, with strong verbal & written communication.
• Calm, proactive problem-solver with a customer-first attitude.
• Tech savvy and comfortable with CRM tools.
• Flexible with rotational shifts and week-offs.
• Strong documentation, attention to detail, and organisation skills.
• Confident when guiding customers through complex processes.