Customer Experience Executive

K Raheja Corp; Visakhapatnam; On-site; INR 250,000 - 400,000; Full time

Job summary

K Raheja Corp in Visakhapatnam is hiring a Customer Experience Executive to act as the interface between mall management and customers, coordinating daily mall operations and supervising Information Desk, Food Court, Parking, Security, and housekeeping. The role includes responding to complaints, devising service improvements, organizing promotions, and ensuring overall mall upkeep.

The candidate will analyze reports, enroll loyalty programs, and support venue audits and promotional activities

Qualifications

• Interface between mall management and customers.
• Oversee day-to-day mall operations and related services.
• Supervision of Information Desk, Food Court, Parking, Security, House Keeping, Maintenance.

Responsibilities

• Coordinate with mall departments to ensure smooth operations.
• Monitor daily mall reports and department reports.
• Develop systems to enhance customer experience and delight.
• Manage loyalty enrollment and promotional activities.
• Conduct audits (kitchen, retail store) and data management (footfall, counts).

Job description

Job Description:

Job Description

JD – Customer Experience Executive

• This position acts as an interface between the mall management and the internal & external customers.
• Managing the entire day to day functioning of the mall
• Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc.
• Co-ordination with other departments of the mall to ensure smooth operations.
• To check with daily mall report and department reports
• Shall devise systems and procedures to ensure customer’s delight.
• Introduce measures & facilities in the mall to improve customer experience.
• Dealing with issues and responding to complaints & grievances.
• Thorough Mall round for cleaning & ensuring the upkeep of mall
• Loyalty enrollment & registration along with GV and gifts trackers
• Handling promotional activities
• Kitchen Audit
• Retail Store Audit
• Data management with respect to footfall / vehicle counts etc.
• Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance
• Lost and Found Management