Customer Experience Executive – Retail

HappinessCue; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

HappinessCue in Gurugram is seeking a dependable Customer Experience Executive - Retail to interact directly with customers, understand preferences, and present suitable products or services. The role involves following up on enquiries, maintaining presentation standards, and working closely with the store team to meet targets.

The position emphasizes polished communication, genuine customer interest, and composure during busy periods.

Qualifications

• 0-4 years of experience or closely related experience.
• Candidates from other industries are encouraged if customer-facing, sales or relationship experience is relevant.

Responsibilities

• Interact directly with customers to understand preferences and needs.
• Present suitable products or services to customers.
• Follow up on enquiries to close or advance opportunities.
• Contribute to store or business targets and maintain presentation standards.
• Keep customer information organised and share insights with the wider store team.

Skills

Customer interaction

Sales

Communication

Team collaboration

Job description

We are currently looking for a dependable Customer Experience Executive - Retail for a customer and business-facing role in Gurugram. The person will interact directly with customers, understand preferences, present suitable products or services, follow up on enquiries and contribute to store or business targets. The role also involves maintaining presentation standards, keeping customer information organised and working closely with the wider store team. A polished communication style, genuine interest in customers and the ability to stay composed during busy periods are important. This is a hands-on position, with visibility into customers, business performance and the practical work required to keep things moving. The expected experience range is 0-4 years; strong candidates with closely relevant experience may also be considered. Candidates from other industries are encouraged to apply where their customer-facing, sales or relationship experience is relevant.

Responsibilities

• Interact directly with customers
• Understand preferences
• Present suitable products or services
• Follow up on enquiries
• Contribute to store or business targets
• Maintain presentation standards
• Keep customer information organised
• Work closely with the wider store team
• A polished communication style
• Genuine interest in customers
• Ability to stay composed during busy periods
• Hands-on position, with visibility into customers, business performance and the practical work required to keep things moving

Requirements

• Experience range: 0-4 years; strong candidates with closely relevant experience may also be considered
• Candidates from other industries are encouraged to apply where their customer-facing, sales or relationship experience is relevant