Customer Experience Executive

Globalstar Auto Llp; New Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Globalstar Auto Llp seeks a Customer Experience Executive to manage customer interactions and ensure a smooth journey through vehicle sales, bookings, servicing, and after-sales support.

You will handle queries, schedule appointments, follow up with customers, and coordinate with internal teams to resolve issues while maintaining accurate records and upholding high customer satisfaction standards.

Qualifications

• Excellent English communication skills are mandatory.
• Strong customer support and relationship management skills.
• Good complaint handling and query resolution abilities.
• Experience in appointment scheduling and customer follow-ups.
• Strong documentation and record-keeping skills.
• Good coordination, multitasking, and problem-solving abilities.

Responsibilities

• Handle incoming and outgoing customer calls, emails, messages, and other communication channels.
• Respond to customer queries regarding vehicles, bookings, sales processes, service appointments, delivery schedules, and after-sales support.
• Schedule and confirm customer appointments, test drives, service visits, and follow-up calls.
• Follow up with prospective customers and existing clients to ensure a smooth customer experience.
• Manage customer complaints and coordinate with relevant teams for timely resolution.
• Maintain accurate customer records, appointment details, and related documentation.
• Coordinate with sales, service, and other internal teams to address customer requirements.
• Ensure professional communication and high standards of customer satisfaction.

Skills

Excellent English

Customer support

Query resolution

Appointment scheduling

Documentation

Coordination

Job description

We are looking for a Customer Experience Executive with excellent English communication skills to manage customer interactions and ensure a smooth customer journey. The candidate will handle customer queries, appointment scheduling, follow-ups, and coordination related to vehicle sales, bookings, servicing, and after-sales support.

Key Responsibilities

• Handle incoming and outgoing customer calls, emails, messages, and other communication channels.
• Respond to customer queries regarding vehicles, bookings, sales processes, service appointments, delivery schedules, and after-sales support.
• Schedule and confirm customer appointments, test drives, service visits, and follow-up calls.
• Follow up with prospective customers and existing clients to ensure a smooth customer experience.
• Manage customer complaints and coordinate with relevant teams for timely resolution.
• Maintain accurate customer records, appointment details, and related documentation.
• Coordinate with sales, service, and other internal teams to address customer requirements.
• Ensure professional communication and high standards of customer satisfaction.

Required Skills

• Excellent English communication skills (mandatory).
• Strong customer support and relationship management skills.
• Good complaint handling and query resolution abilities.
• Experience in appointment scheduling and customer follow-ups.
• Strong documentation and record-keeping skills.
• Good coordination, multitasking, and problem-solving abilities.