Customer Experience Executive

Gofix Solutions; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Gofix Solutions is hiring a Store UX Executive to enhance customer experiences and drive store success in Chennai. You will be responsible for customer welcome, journey monitoring, and coordinating with store and CRM teams.

The ideal candidate should be a graduate with retail experience. Skills in multi-brand mobile and accessory sales are preferred.

Qualifications

• Experience in retail store operations.
• Strong customer service skills.
• Ability to conduct customer experience audits.

Responsibilities

• Enhance customer welcome and store experience.
• Monitor customer journey and gather feedback.
• Coordinate with store and CRM teams.

Skills

Retail Store

Multi Brand Mobiles, TV's, Accessories & Gadgets Sales

Education

Any Graduate

Job description

Store UX Executive – Customer Experience

• Customer Welcome & Store Experience
• Customer Journey Monitoring
• Store Ambience & Presentation
• Customer Feedback & Service Quality
• Coordination with Store & CRM Teams
• Customer Experience Audits

Role Category

Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

• Retail Store
• Multi Brand Mobiles, TV's, Accessories & Gadgets Sales