Customer Service Executive – Store (Retail Electronics)

Kohinoorelectronics; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

A retail electronics company in Mumbai is looking for a Customer Service Executive to enhance the in-store experience for customers. The role involves assisting customers with inquiries, providing product information, and resolving service issues. Ideal candidates should have prior experience in customer service, strong communication abilities, and a customer-centric approach. Join us to ensure high levels of customer satisfaction while working in a dynamic retail environment.

Qualifications

• Prior experience in customer service or retail (electronics retail preferred).
• Strong communication skills in English and local language.
• Customer-centric approach with problem-solving ability.

Responsibilities

• Greet customers and assist with product inquiries and store navigation.
• Provide accurate information about electronics products, features, pricing, and offers.
• Handle customer complaints, service requests, and escalations professionally.
• Coordinate with sales, service, and billing teams to resolve customer issues.
• Assist with product demonstrations when required.
• Handle warranty, exchange, and service-related queries as per company policy.
• Maintain customer records and feedback logs.
• Ensure high levels of customer satisfaction and service quality.
• Follow store SOPs and customer service standards.

Skills

Customer-centric approach

Strong communication skills in English and local language

Problem-solving ability

Basic computer knowledge

CRM/POS familiarity

Flexibility in shifts

Job description

Customer Service Executive – Store (Retail Electronics)

Position:Customer Service Executive
Reporting To:Store Manager / Customer Experience Manager

Job Summary

The Customer Service Executive is responsible for assisting walk-in customers, resolving queries, and ensuring a positive in-store experience at the retail electronics outlet.

Key Responsibilities

Greet customers and assist them with product inquiries and store navigation

Provide accurate information about electronics products, features, pricing, and offers

Handle customer complaints, service requests, and escalations professionally

Coordinate with sales, service, and billing teams to resolve customer issues

Assist with product demonstrations when required

Handle warranty, exchange, and service-related queries as per company policy

Maintain customer records and feedback logs

Ensure high levels of customer satisfaction and service quality

Follow store SOPs and customer service standards

Qualifications & Skills

Prior experience in customer service or retail (electronics retail preferred)

Strong communication skills in English and local language

Customer-centric approach with problem-solving ability

Basic computer knowledge and CRM/POS familiarity

Ability to work flexible shifts, weekends, and holidays